Telephone Mortgage Co-ordinator

Our Telephone Mortgage Service area are recruiting and are looking for chatty, helpful people who are passionate about delivering great customer service to join them. It's a fast paced, friendly and supportive environment, where every day is different!

The role involves taking calls from a diverse range of new and existing customers, helping and supporting them through their different mortgage questions and queries. They can be anything from taking a mortgage payment to helping someone understand if we can help them buy their first home. Taking responsibility by finding first time resolutions for our customers will be important and also supporting customer enquiries through inputting information accurately and efficiently.

Our Telephone Mortgage Co-ordinators also deal with sensitive or challenging situations including customers needing to complain, experiencing vulnerability or those affected by fraud.

The successful candidate will help customers understand policies and procedures and any changes affecting them, so it will be important to keep knowledge up to date.

We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales role!

Our benefits include

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications