Operational Resilience Senior Manager

Our Chief Operating Office has an exciting opportunity for an experienced Senior Manager to join our Operational Resilience team.

The Operational Resilience Senior Manager, is responsible for leading the Group's Operational Resilience Strategy and Framework, ensuring compliance with regulatory expectations and strengthening the Group's ability to respond to disruption. It's a key leadership role, driving a culture of resilience across the Group and helping to protect important business services while delivering good outcomes for customers and members.

The successful candidate will lead the ongoing development and implementation of the Operational Resilience Framework and Resilience Testing Strategy, ensuring alignment with regulatory requirements and industry best practice. They will drive a programme of activity to embed resilience capabilities across the organisation, working closely with stakeholders to enhance preparedness, strengthen controls and support continuous improvement.

Leading a team of Senior Analysts and working collaboratively with other Senior Managers within the Risk function, the role holder will represent Operational Resilience across governance forums and provide expert advice and challenge to senior stakeholders. They will support the Group Head of Operational Resilience and Crisis management in the coordination and development of high‑quality reporting, management information and governance papers that provide clear insight into resilience risks, performance and progress.

This role will also oversee Operational Resilience governance activities, including committee management, action tracking, regulatory reporting and programme oversight.

The role also supports the Group's Crisis Management function, including the coordination of operational response meetings (Bronze and Silver). The successful candidate will participate in the incident chair rota and play a key role in facilitating an effective response to operational disruptions.

This role can operate from either our Head Offices in Manchester or Binley in Coventry but as a Group role, travel to both locations will be required and a team-led hybrid working arrangement is in place with at least 2 days in the office required (mainly Coventry due to team location)

Benefits:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Car allowance
• Personal pension with enhanced contributions
• Private medical and health screenings
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications.