Complaints Analyst

Are you an experienced complaints professional with a keen eye for detail and a passion for delivering fair customer outcomes? This is an exciting opportunity to play a key role in supporting the implementation of the Financial Conduct Authority (FCA) complaint reporting changes.

Working within the Customer Relations team, the successful candidate will be responsible for reviewing complaint records, validating complaint categorisation data, and ensuring complaints are accurately mapped to the new FCA reporting framework. Through detailed analysis and consistent application of regulatory guidance, the role will help ensure the organisation is fully prepared for future regulatory reporting requirements while enhancing the quality and integrity of complaint data.

We are recruiting within the Coventry office operating on a hybrid approach with at least 3 day a week in the office.

Our benefits include

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society Group here.

We reserve the right to close this advert early if we receive a high volume of suitable applications.