System Support Administrator

On-site in Newcastle·Added 2 days ago (last checked 28 Oct)

Costain

155 open roles

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Our summary

Work mode: On-site, Newcastle

Skills

Requirements

What we're looking for

Educated to GCSE level or equivalent, including English and Mathematics, or able to demonstrate equivalent workplace experience
Demonstrable IT competence, supported by relevant experience, training or qualifications
Willingness and ability to complete Novade platform training and any mandatory Costain project-specific training

Nice to have

Have experience in field management systems such as Novade, Procore, Field view, Zutec, SiteAssist, Appcan
Domain experience of infrastructure construction, or regulated sectors.
Skilled with JavaScript for scripting, automation and data processing
Full UK Drivers Licence
Level 3 qualification, such as a BTEC, NVQ or equivalent, in IT, digital support, business administration, information management or a related discipline
Relevant IT support or systems administration certification, such as CompTIA A+, Microsoft fundamentals or an equivalent qualification
Microsoft 365 training or certification, particularly in Excel, Teams and SharePoint
Training or certification in data management, digital construction, document control or information management
A recognised construction or utilities qualification

The role

Costain have won extensive work across the water sector to support the AMP 8 investment cycle. We have been appointed by numerous water authorities to help shape and deliver its strategic infrastructure upgrade programme with contracts valued up to c.£670m to Costain over 15 years. To deliver this extensive work we are implementing a Digital Field Tool to capture various data from the delivery teams throughout the project lifecycle. Reporting to our Digital Implementation Manager as a key member of the Digital team to help build, administrate and implement the Digital Field Management Tool across our water sector frameworks, the successful applicant will be aligned to the new AMP8 frameworks and will be able to demonstrate experience of configuration, deployment, ongoing improvement and support of our Field Management software, ensuring the software meets operational requirements and enable effective data capture, workflow management and reporting.

What you'll do

System Configuration & Customisation: Build forms, configure custom workflows, apply technical formulas, and customise templates within field management systems like Novade.
Deployment & Implementation: Deploy the end-to-end rollout of the software for new teams or clients, ensuring seamless user provisioning, and mobile app setup. Ensure changes are appropriately assessed, approved and deployed.
Technical Translation: Translate business requirements, process maps, and stakeholder feedback into practical, high-functioning digital solutions.
System Support & Improvement: Support the implementation, day-to-day configuration, and ongoing technical maintenance of field management software.
Data Management & Reporting: Build and manage custom business intelligence dashboards. Ensure systems are optimised to capture clean data, manage operational workflows, and generate effective reports to support a data-driven culture.
Continuous Improvement: Engage directly with end-users for feedback to iterate, refine, and continuously improve system developments.
Platform Maintenance & Upgrades: Manage software updates and new feature releases from the Field Management software vendor, undertake testing and controlled updates.
User Access & Security Compliance: Assist with the administration user permissions, role-based access controls, and security protocols to safeguard sensitive client, field, and operational data

Knowledge, Skills and Experience

Experience configuring field management or comparable business software
Strong capability in digital form building, workflow configuration, formulas and conditional logic
Strong analytical and problem-solving skills.
Ability to translate business requirements into maintainable technical solutions.
Clear communication skills and the ability to work effectively with a Project Manager, operational stakeholders and end users.
Is a self-starter who manages their own time and seeks to add value to their function
Pays attention to detail and sees things through to completion
Understands and drives efficiency by applying lean principles