Hospitality Supervisor

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. 

• Personal Development and Training opportunities 
• Life assurance scheme 
• Pension scheme 
• Holiday allowance 
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care 
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance 
• Family friendly support 
• Regular social events and communication with our leaders 
• A holiday purchase scheme 
• Volunteering days 
• Professional subscriptions 
• Recognition schemes and people awards 
• Long service awards 
• Access to some great high street discount vouchers 

Rate of Pay: £33,500 per annum

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Hospitality Supervisor to join our team in London at a prestigious banking firm.

Location: 33 Old Broad Street, London, EC2N 1HZ

We are seeking an experienced and customer-focused Corporate Hospitality Supervisor to oversee the day-to-day delivery of high-quality hospitality and catering services within a corporate environment.

The successful candidate will be responsible for ensuring precise and professional service delivery, and a consistently positive experience for clients, visitors, and employees. Working closely with the hospitality, culinary, and service teams, you will lead by example, maintain pre-set operational standards, and ensure that all hospitality services reflect the organisation’s commitment to excellence.

This is an excellent opportunity for a motivated hospitality professional with strong leadership skills, a passion for customer service, and the ability to deliver seamless corporate hospitality experiences.

• Oversee the daily operation of corporate hospitality services, ensuring efficient and professional service delivery.
• Coordinate hospitality arrangements for meetings, conferences, business lunches and corporate events.
• Ensure meeting rooms, dining areas, service stations, and hospitality spaces are prepared to the required standard.
• Monitor food presentation, service quality, and overall guest experience to ensure consistently high standards.
• Coordinate with kitchen and service teams to ensure timely preparation and delivery of food and beverages.
• Respond promptly and professionally to last-minute requests and changing client requirements.
• Supervise, motivate, and support a team of six hospitality assistants to deliver excellent service.
• Allocate duties and coordinate shift activities
• Coaching, and guidance to support team performance and development.
• Lead by example, promoting professionalism, teamwork, accountability, and a customer-focused culture.
• Monitor individual and team performance, providing feedback and escalating concerns where appropriate.
• Build and maintain positive working relationships with corporate clients, employees, visitors, and senior stakeholders.
• Deliver a welcoming, discreet, and professional service, particularly when supporting senior executives and VIP guests.
• Resolve service issues effectively, and identify opportunities to improve the guest experience.
• Ensure all hospitality activities reflect the organisation’s brand, values, and service standards.
• Ensure compliance with food safety legislation, food hygiene procedures, allergen management requirements, and health and safety policies.
• Monitor food handling, storage, temperature control, cleanliness, and presentation standards.
• Ensure catering areas, equipment, and service spaces are maintained in a clean, safe, and organised condition.
• Complete and maintain relevant operational checks, records, and documentation.
• Report hazards, incidents, equipment faults, and maintenance requirements promptly to the head of hospitality.
• Monitor stock levels, assist with ordering, and minimise waste while maintaining service quality.
• Support cost control initiatives and ensure resources are used efficiently.
• Work with the head of hospitality to monitor service standards, customer feedback, operational targets, and key performance indicators.
• Contribute to service reviews and implement improvements to enhance efficiency and customer satisfaction.

Working Pattern: Monday - Friday, 40 hours per week, 08:00am - 16:30pm, Flexibility required for evening events paid at 1.5

Contract: Full Time