Hospitality Manager

Working Pattern: 5 Days Out Of 7 | 37.5 Hours Per Week

Salary: £36,000 Per Year | £18.46 Per Hour

Job ID: 8036

What you'll be serving up...

As a Hospitality Manager, you will lead the delivery of a best-in-class hospitality experience across premium matchday hospitality, conferences, private events and non-matchday business at Saracens Rugby. Working closely with the Site Director of Food & Beverage, Head Chef and client stakeholders, you will lead front-of-house operations, develop exceptional service standards and build a high-performing directly employed casual workforce.

Leading and developing hospitality teams across lounges, suites, restaurants, bars and guest-facing areas

Creating a positive, high-performance culture focused on outstanding guest service, teamwork and colleague engagement

Recruiting, training and retaining a skilled casual workforce while reducing reliance on agency labour

Developing workforce plans, talent pipelines and succession plans to support operational requirements

Managing onboarding, induction and training programmes to ensure colleagues are confident, capable and deployment-ready

Delivering pre-event planning, rota management, role allocation and service briefings for all fixtures and events

Leading from the floor during service, supporting teams, engaging with guests and resolving issues quickly and professionally

Working closely with culinary, retail, sales, events, security and logistics teams to deliver seamless event experiences

Monitoring guest feedback, service standards and operational performance to continuously improve the customer journey

Managing labour productivity, payroll, revenue, stock, wastage and service-quality targets

Ensuring compliance with food safety, allergen management, licensing, cash-control and health & safety requirements

Building strong relationships with clients and stakeholders while reporting on workforce performance, training and operational improvements

The ingredients you'll bring...

Significant hospitality management experience within stadiums, events, hotels, conferences, contract catering or premium hospitality environments

Proven experience recruiting, developing and retaining large casual workforces

Strong leadership skills with the ability to coach, motivate and develop high-performing teams

Experience designing and delivering induction, service and leadership training programmes

Excellent workforce planning, rota management and labour productivity experience

A strong customer focus with a passion for delivering exceptional guest experiences

Commercial awareness with the ability to balance service excellence, labour efficiency and operational performance

Excellent communication and stakeholder management skills

Ability to remain organised, visible and calm under pressure in a fast-paced environment

Strong knowledge of food safety, allergen management, licensing and health & safety requirements

Relevant hospitality or management qualification, or equivalent senior-level experience

Flexibility to work evenings, weekends and major event schedules as required