ICC Wales - Public Area Cleaner

DEPARTMENT

Public Area

POSITION

Public Area Cleaner

GRADE

Team Member

REPORTS TO

Public Area (PA) Shift Leader or the immediate senior person on duty

POSITION OVERVIEW

Responsible for cleaning and maintaining all assigned public areas

GENERAL

1. Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort's business goals of profitability and service quality.

1. Establishes and maintain effective and positive relationships within the team as well as other departments.

1. Complies with the resort's Health and safety, Hygiene policies as well as all other resort policies and procedures.

1. Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible.

5. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.

1. To perform related duties and special assignments as and when required.

JOB FUNCTIONS

Communication

Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other.

Budgets

Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these.

Standards

Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements.

Controls

Maintains an understanding of the controls in place that monitor performance of the Department.

Structure

Respects the organisational structure in place and the duties and responsibilities of all team members.

Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives.

Team

Ensuring you are trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience.

Delivery

Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department.

Responsible for all stock and the care and control of all professional equipment within your working environment.

Responsible for the cleanliness and presentation within your working environment in accordance with set standards.

Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation.

Responsible for escalating any complaints to the Department Manager immediately, providing full details.

Complies with PA housekeeping key issuing procedures. Under no circumstances are assigned keys to be given to other personnel or guests

Completes the shift cleaning schedules

Reports all maintenance requests on know cross or to the immediate senior person on duty, especially all health and safety issues

Reports guest complaints, enquiries and requests the immediate senior person on duty

Ensures that their allocated area including all lift, lift landing areas, front of house and back-of-house areas are clean, well maintained and kept properly at all times.

Ensures that all equipment and furniture are treated with the utmost respect and care at all times.

Reports any unruly guest, member of staff or any other unusual occurrences immediately to the Housekeeping Office and/or PA shift leader.

Ensures that all Lost and Found property left behind by guests is handed in daily to the immediate senior person on duty /Guest Services together with correct forms. Important documents or valuable items have to be brought to the Shift Leader/Guest Services attention immediately.

Adheres to very strict waste disposal in all areas, waste has to be brought down to waste collection area and disposed of correctly in assigned bins, following recycling policy

Reports to the immediate senior person on duty all carpets and furniture, which require professional cleaning

Performs related duties and special assignments as and when required

Informs the immediate senior person of any relevant information

Training

Responsible for attending all required training as scheduled.

Leadership

Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience.

Is present for all briefings and debriefs conducted by the Supervisor on duty.

Team Building

Responsible for contributing to team building sessions both within and outside the resort.

Checking

Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required.

Evaluation

Contribute to compiling periodic reports based on the checking process.

Contributes to the analysis of information gathered and in proposing changes within the department.

Innovation

Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.

PERSON SPECIFICATION

Criteria

Essential

Desirable

Qualifications

Customer service skills/course

Attainments/competencies (list as required)

Eye for Detail

Multi Tasker

Solution orientated

Eye for detail

Previous experience

Experience in cleaning

Experience of cleaning in a hotel 6 months

Experience required

Special aptitudes (e.g. oral or written skills, manual dexterity, etc.)

Customer service skills/course

Physical abilities, circumstances, but only if a justifiable requirement for the job

Eye for Detail

Multi Tasker

Solution orientated

Eye for detail

Signed by Employee

Date: