Health and Safety Manager

DEPARTMENT

Health, Safety and Compliance

POSITION

Health and Safety Manager

GRADE

Manager

REPORTS TO

Head of Health, Safety and Compliance

LOCATION

Multisite across The Collection and ICC Wales - minimum two days per week based at ICC Wales (onsite), with regular visits across all group properties.

POSITION OVERVIEW

The Health & Safety Manager is responsible for maintaining steady and reliable operational delivery across all aspects of health, safety and fire safety. The role requires someone who is calm, pragmatic and consistent in their standards, ensuring day to day requirements are met without disruption.

Working in support of the Head of Health, Safety & Compliance, the Health & Safety Manager oversees the practical implementation of health, safety and fire safety arrangements across properties, hotels, restaurants, event venues.

Directors and Managers retain responsibility for their own operational risks, while the Head of Department holds legal accountability. Within this structure, the Health & Safety Manager ensures the system operates effectively: controls are clear and workable, records are complete and accurate, actions are tracked and completed in a timely manner, and the overall approach remains practical and people centred. The primary focus is maintaining compliance, reducing risk and embedding good practice into everyday operations.

GENERAL

1. Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort's business goals of profitability and service quality.

1. Establishes and maintain effective and positive relationships within the team as well as other departments.

1. Complies with the resort's Health, safety and quality, Hygiene policies as well as all other resort policies and procedures.

1. Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible.

5. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.

1. To perform related duties and special assignments as and when required.

JOB FUNCTIONS

Communication

Responsible for communication through effective writing, speaking, and listening skills.

To encourage employees to actively participate in our progress through decision making and ideas.

Responsible for regular dissemination of information which is to encompass organisational and individual activities.

Budgets

Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these.

Standards

Responsible for establishing and maintaining all Standard Operating Procedures (SOPs) within their department(s), including but not limited to employee, customer, financial and health, safety and quality objectives.

Controls

Responsible for setting controls relating to the above set standards, enforcing these controls, and taking appropriate action when necessary.

Responsible for implementing key performance indicators for the department based on the controls devised.

Structure

Responsible for defining, implementing, and maintaining a sound organisational structure within the department(s), focused on achieving the Resort and departmental goals and objectives.

Responsible for defining and documenting job descriptions and person specifications and managing the Human Resource aspect of the department in line with Celtic Manor standards.

Team

Responsible for the recruitment, management, and the disciplinary process in conjunction with the Human Resources Department for all employees within the department(s).

Responsible for the welfare and wellbeing of all departmental employees, promoting the professional career development of the team.

Responsible for ensuring that all staff appraisals are conducted routinely and effectively for all employees within the department(s) and that the results are actioned where required to ensure a personal development plan is set and maintained for each member of the team in the department.

Delivery/Key Responsibilities

Governance, Systems & Assurance

· Run and continually improve the H&S management system (policies, SOPs, due diligence, records).

· Use our compliance software to monitor audits, actions, permits to work, statutory inspections and contractor compliance.

· Review and approve documentation from third party providers and verify standards are met.

· Plan, coordinate and close out internal/external audits; present clear assurance to stakeholders.

· Enable meeting client KPIs across managed properties and keep an up to date risk/action register.

· Keep procedures aligned to current legislation and good practice (working with the Head of HS&C with policy changes).

· Review external audits and drive action completion.

Operational & Fire Risk Management

· Lead day to day operational H&S and fire safety across properties, hotels, restaurants, event venues.

· Oversee and complete inspections of compliance including plant rooms, work equipment and hazardous substances, fire safety, water hygiene/legionella, electrical safety, DSEAR, asbestos and emergency systems.

· Manage chasing, verifying and documented remedial actions from inspections/audits/FRAs within agreed SLAs.

· Ensure our department has the right equipment, tools, supplies and relationships to deliver well.

Incident & Case Management

· Investigate >L2 accidents, near misses, complaints and alleged non compliances (including building related issues).

· Complete root cause analysis and produce clear reports, stats, gap analyses and action plans.

· Report serious incidents to relevant authorities as needed (with Head of HS&C oversight for notifiable events).

Training, Drills & Safety Culture

· Promote a positive, proactive safety culture across all properties.

· Work with the HS&C Trainer to identify needs and refresh content.

· Deliver core/basic H&S training in absence of the HS&C Trainer

· Design and run scenario based exercises and evacuation drills.

Contractor & Supplier Control

· Manage Control of Contractors: vetting, RAMS review, permits to work, site oversight and close out.

Facilities Interface & Departmental Support

· Connect with Facilities/Maintenance to keep assets compliant and remedials timely.

· Support guest facing processes to meet safety and quality benchmarks.

· Build strong relationships across The Collection and ICC Wales; be a trusted, calm advisor.

· Maintain strict confidentiality in all organisational matters.

Reporting, KPIs & Continuous Improvement

· Track and analyse KPIs: incident rates (incl. RIDDOR), audit/inspection scores, action close‑out times, hygiene scores, H&S‑related complaints, drill performance, training completion and statutory compliance %.

· Provide clear reports and dashboards; highlight trends, emerging risks and practical improvements.

· Benchmark internally/externally and run targeted improvement projects to reduce harm and raise standards.

Emergency Preparedness & Event Safety

· Take operational ownership of all emergency procedures, including the development and maintenance of event specific emergency plans, coordination and documentation of drills and tests, facilitation of debriefs, and implementation of improvements. Ensure procedures remain current, practical and understood across relevant teams.

· Support the Head of HS&C lead on Health & Safety for events - providing end to end oversight of event safety arrangements. This includes verifying risk assessments, that set ups and layouts meet safety requirements, ensuring all safety documentation is accurate and complete, and overseeing on the day safety management where required (or signing off set up/CDM).

· Support and monitor compliance during event planning and delivery, identifying gaps, escalating concerns when necessary, and supporting teams to implement suitable corrective actions.

· Contribute to continuous improvement by capturing lessons learned from events and emergency tests, feeding recommendations back into policies, processes and training.

Financial & Policy Management

· Manage budgeting and cost management for all owned projects.

· Support the management, development and performance of any H&S team members (recruitment, coaching, appraisals and training needs).

· Contribute to the development, review and updating of H&S and Fire Safety policies, procedures and standards by drafting amendments, identifying gaps and proposing practical improvements.

· Implement and maintain policies and procedures across all sites; make it easy for teams to do the right thing.

· Escalate policy level decisions and legal changes to the Head of HS&C, who retains final approval and legal accountability.

Escalation & Compliance Governance

· Immediately escalate major concerns requiring urgent rectification to the Head of HS&C

· Stay current with legislation and standards; implement required changes in collaboration with the Head of HS&C.

· Attend relevant meetings and consultative committees; provide steady, solution‑focused advice.

· Be based at ICC Wales two days per week to support operational visibility and engagement.

Working Pattern

· Two fixed days of choice per week based at ICC Wales; remaining time flexed across sites as needed.

· Some evenings/weekends aligned to events, emergency support and drills.

· Participation in an out of hours rota may be required.

This role is for someone who likes real ownership, clear boundaries and visible improvement, and you prefer practical delivery over grandstanding, you will thrive here. You will have my support, honest feedback and the space to do great work.

Training

Responsible for maintaining, setting, and achieving training standards in conjunction with Talent and Development.

Leadership

Responsible for the leadership of the team and individuals including frequent periods of internal/external customer contact to attain feedback on individual and departmental performance. You will also be responsible for internal/external complaint handling, for feeding back information to employees in a positive and constructive way. Also, providing solutions.

Responsible for communicating the overall Resort and departmental goals and objectives and ensuring all employees are motivated to achieving these.

Responsible for conducting daily weekly and monthly strategic departmental meetings, minuting these meetings, and distributing the minutes to the employees.

Team Building

Responsible for the development of individuals, whilst promoting the importance of teamwork, contributing to team building sessions both within and outside the resort.

Checking

Responsible for gathering information as required by the appropriate controls in place to determine achievement of key performance indicators. These controls include customer feedback, employee feedback, management feedback, financial performance and any other as required.

Evaluation

Responsible for compiling periodic reports based on the checking process.

Responsible for analysing the information and applying management skills to determine outcomes, documenting these outcomes in the reports, and communicating and distributing these reports within the department, to other departments and to head of department.

Innovation

Responsible for taking the results of the evaluation and implementing changes to ensure continuous innovations and improvements are made within the department.

Responsible for implementing these changes, communicating the changes as required, following up on the changes ensuring all controls and checking processes are in place to evaluate the success of the changes made.

Responsible for monthly reporting on the success of the changes made.