Assistant Food and Beverage Manger

DEPARTMENT

Food & Beverage

POSITION

Assistant Food & Beverage Manager

GRADE

Assistant Manager

REPORTS TO

Outlet Manager

POSITION OVERVIEW

Under the guidance and supervision of outlet Manager, assist in overseeing and directing all aspects of Food & Beverage with-in the outlet

GENERAL

1. Responsible for helping to maintain a guest-focused culture which support the values expressed in the Collection Ambition and the Collection's business goals of profitability and service quality.

1. Establishes and maintain effective and positive relationships within the team as well as other departments.

1. Complies with the Collection's Health and safety, Hygiene policies as well as all other Collection policies and procedures.

1. Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible.

5. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.

1. To perform related duties and special assignments as and when required.

JOB FUNCTIONS

Communication

Responsible for communication through effective writing, speaking and listening skills. To encourage employees to actively participate in our progress through decision making and ideas.

Responsible for regular dissemination of information which is to encompass organisational and individual activities.

Budgets

Responsible for monthly, quarterly and annual budgets in conjunction with the Senior Executive team.

Standards

Responsible for establishing and maintaining all Standard Operating Procedures (SOPs) within their department(s), including but not limited to employee, guest, financial and health and safety objectives.

Controls

Responsible for setting controls relating to the above set standards, enforcing these controls and taking appropriate action when necessary.

Responsible for implementing high performance indicators for the department based on the controls devised.

Structure

Responsible for defining, implementing and maintaining a sound organisational structure within the department(s), focused on achieving the Collection and departmental goals and objectives.

Responsible for defining and documenting job descriptions and person specifications and managing the Human Resource aspect of the department in line with Celtic Manor standards.

Team

Responsible for the recruitment, management and the disciplinary process in conjunction with the Human Resources Department for all employees within the department(s).

Responsible for the welfare and wellbeing of all departmental employees, promoting the professional career development of the team.

Responsible for ensuring that all staff appraisals are conducted routinely and effectively for all employees within the department(s) and that the results are actioned where required to ensure a personal development plan is set and maintained for each member of the team in the department.

Delivery

Responsible for ensuring all equipment, tools and supplies are available and maintain relationships with the suppliers of the equipment, tools and supplies.

Responsible for the maintenance, security, computer systems, cleanliness and appearance of the department(s), both front and back of house.

Responsible for delivering the product in accordance with set standards, exceeding the internal/external guest expectations.

Implements the FOOD & BEVERAGE SERVICE STANDARDS in the outlet.

Ensures that the training of employees in his/her outlet conforms to Celtic Manor training standards by:

· Identifying training needs in relation to the business

· Formulating relevant and realistic six-month plans for the Department

· Designing training sessions to meet established priorities

· Ensuring an up-to-date and efficient training administration system is maintained

· Assessing the performance of employees and evaluating the results of training programmes. Participating in monthly training reviews

Establishes and maintains effective and positive relationships with his/her own team as well as with other departments.

Complies with Collection's Health, Fire and Safety and Hygiene policies as well as all other

Collection policies and procedures.

Ensures that every guest and visitor receives a warm welcome and a courteous and efficient service.

Ensures that not only are all team members trained to perform their job to the standards

Required by the department, but that they are also monitored and coached as appropriate,

To provide outstanding standards of service to our guests and high morale within the team.

Manages the day-to-day operation of the outlet

To attend Pre Cons when required.

To attend weekly F&B, /EO/ Department meetings when required

Instructs supervisors and allocates specific daily duties as required.

Meets conference organisers on arrival and checks individual meetings

Controls and analyses on an on-going basis:

· Quality of levels of service

· Guest satisfaction through guest contact

· Sanitation, cleanliness and hygiene through daily review

Conducts employee orientation, on the job performance coaching and counselling with the support of the Outlet Manager, F&B Trainer and the Human Resources Department.

Inspects the Department routinely to ensure tidiness and cleanliness.

Maintains complete knowledge of

· All Menus and Beverages available in the Department

· The characteristics and description of conference rooms and facilities

· Events in progress and forthcoming.

Maintains complete knowledge of and ensures strict adherence to all legislation

Relating to the sale of alcohol especially concerning consumption by minors.

Ensures all grooming standards are met.

Attends and holds all required meetings

Communicates with the Head Chef regarding guest feedback & comments

Reports and monitors all maintenance issues with Maintenance Department.

Ensures proper requisition of stocks for the outlet.

To adhere to all Licensing Laws set out by Weights and Measures standards

Complies with The Collections Health, Fire & Safety and Hygiene policies as well as other Collection policies & procedures

To ensure all grooming standards are met

To assist in the conducting of appraisals and ensures that all relevant paperwork is completed.

Maintain a positive relationship with the kitchen

Reports and monitors all maintenance issues with the Maintenance Department

Conducts all administrative work, which includes but is not limited to:

· Weekly scheduling

· Daily logbook, end of function reports, Micros, Delphi and ResDiary

· Guest correspondence

· Any forecasting required

· Tracking of expenses

· Attendance records including lateness and break times

· All training records

· Maintenance work orders

Carries out all duties in accordance with the Collection's Health, Safety and Hygiene Policy.

Knows the emergency procedure for the Collection and communicates this clearly to all staff.

Maintains a high team focus by showing co-operation and support to colleagues in the pursuit of departmental goals.

Minimise costs incurred through breakage, loss, excessive use of chemicals and

Inappropriate staffing levels by planning.

Performs related duties and special assignments as and when required.

Training

Responsible for maintaining, setting and achieving training standards in conjunction with Human Resources and within set budgets.

Leadership

Responsible for the leadership of the team and individuals including frequent periods of internal/external guest contact to attain feedback on individual and departmental performance. You will also be responsible for internal/external complaint handling, for feeding back information to employees in a positive and constructive way. Also, providing solutions.

Responsible for communicating the overall Collection and departmental goals and objectives and ensuring all employees are motivated to achieving these.

Responsible for conducting daily weekly and monthly strategic departmental meetings, minuting these meetings and distributing the minutes to the employees.

Team Building

Responsible for the development of individuals, whilst promoting the importance of team work, contributing to team building sessions both within and outside the Collection.

Checking

Responsible for gathering information as required by the appropriate controls in place to determine achievement of high performance indicators. These controls include guest feedback, employee feedback, management feedback, financial performance and any other as required.

Evaluation

Responsible for compiling periodic reports based on the checking process.

Responsible for analysing the information and applying management skills to determine outcomes, documenting these outcomes in the reports and communicating and distributing these reports within the department, to other departments and to Senior Executives.

Innovation

Responsible for taking the results of the evaluation and implementing changes to ensure continuous innovations and improvements are made within the department.

Responsible for implementing these changes, communicating the changes as required, following up on the changes ensuring all controls and checking processes are in place to evaluate the success of the changes made.

Responsible for monthly reporting on the success of the changes made.