ICC Wales - Casual Conference Porter

International Convention Centre Wales
Job Description

DEPARTMENT Operations
POSITION Porter
casual

REPORTS TO Head Porter/Operations Manager

Note:
This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their Senior Manager.

POSITION OVERVIEW

To Support the business overview of the Resort and the operations of the Convention Centre by providing a highly professional and efficient standard of service to our customers

GENERAL

Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort's business goals of profitability and service quality.

Establishes and maintain effective and positive relationships within the team as well as other departments.

Complies with the resort's Health and safety, Hygiene policies as well as all other resort policies and procedures.

Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible.

To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.

To perform related duties and special assignments as and when required.

JOB FUNCTIONS
Communication
Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other.

Budgets

Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these.

Standards

Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements.
Controls

Maintains an understanding of the controls in place that monitor performance of the Department.

Structure

Respects the organisational structure in place and the duties and responsibilities of all team members.

Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives.

Team

Ensuring you are trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience.

Delivery

Ensures all rooms are set as per venue standards according to SOP manual and as instructed by Team Leader/Head Porter

Assist clients and guest with movement of equipment and parcels etc.

Carries out other duties as requested by a Duty Manager or other senior manager.

Ensures general cleaning duties are undertaken by porters to maintain a safe and clean working environment.

Undertakes routine training of conference porters and records training as per resort standards and procedures

Works safely and follows health and safety guidelines and procedures.

Reports all accidents and dangerous incidents according to resort procedures.

Ensures all equipment is maintained in a clean and satisfactory condition, ready for client use

Reports maintenance issues immediately to engineering.

Controls use of disposable stocks including water and stationery to minimise wastage.

Training

Responsible for attending all required training as scheduled.

Leadership

Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience.

Is present for all briefings and debriefs conducted by the Supervisor on duty.

Team Building

Responsible for contributing to team building sessions both within and outside the resort.

Checking

Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required.

Evaluation

Contribute to compiling periodic reports based on the checking process.

Contributes to the analysis of information gathered and in proposing changes within the department.

Innovation

Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.