Casual Room Attendant

The Parkgate Hotel
Job Description and Person Specification

VENUE The Parkgate Hotel Cardiff
DEPARTMENT Housekeeping
POSITION Room Attendant
GRADE
REPORTS TO Housekeeping Manager

This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their relevant manager.

POSITION OVERVIEW

Every member of our team must play their part in delivering exceptional service to our guests, our partners and our colleagues.

With a real focus on people, compliance, guest service, profit and communities, The Celtic Collection lead the way in providing superior hospitality.

We take our values very seriously; they're inspired by our people and lived everyday:
Commitment - we are passionate about our success
Innovation - We are driven by new ideas and continuous improvement
· Growth - we are focused on the development of our people and the future
· Diversity - we are an inclusive team, who care for and respect each other
· Loyalty - we are proud of the reputation we have created

This role contributes to The Celtic Collection goals and values by visibly supporting the Housekeeping Mnager in all financial, people and quality targets are met.

You will be responsible for helping to maintain a guest-focused culture which supports The Celtic Collection values and business goals. You will be able to react to change, encourage innovation and influence each team member in a way that promotes ownership and pride in the business.

You will assist the Executive Housekeeper in delivering the best cleanliness standards.

OVERVIEW

Responsible for servicing of guest bedrooms ensuring the highest level of cleanliness in departures and stayovers

Clean all assigned rooms including making beds, removing of used linen, vacuuming,dusting, bathroom cleaning, mopping floors and inside window cleaning.

Making sure linen is free from marks and stains.

Report all situations that may present a danger to people or to the business immediately to the relevant people and take action to rectify the situation if possible.

5. Ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.

Perform related duties and special assignments as and when required.

Carrying out guest requests

Making sure rooms are prepared and ready for guest arrival

Complies with all company health and safety policies as well as all other relevant policies and procedures.
Carrying out deep cleaning
Hoovering corridors
Keeping cupboards tidy
Stocking trolleys at the required standard at the end of shift

JOB FUNCTIONS

Guest
To ensure that all brand standards and standard operating procedures are followed and that they are consistently adhered to
To ensure that the product is delivered in accordance with the set standards, exceeding the internal and external guest expectations
Achieve consistent results, in line with company requirements, in all guest evaluation audits and reports relating to the Housekeeping function. Focus on high standards of guest care and training in this area in line with key performance indicator targets
Ensure all VIP and guest rooms are set with any specific requests before check in.
Ensure that all Do Not Disturb rooms are reported and actioned on.
Ensure that all trolleys are stocked according to established standards at all times.
Ensure all equipment, tools and supplies are available and kept in good order
Urgently respond to guest feedback in line with company procedures
Constantly research ways of improving guest service
Innovate new ideas to improve and evolve guest service and actively encourage the team to do so
Ensure effective communication with guests and take ownership to resolve them doing whatever it takes to make the guest happy
Communication in meetings to ensure the department has an open and honest policy within the department

People
Help the department with training and buddying up with any new starters
Help new starters with any on boarding issues or help to find a solution.
To be able to be flexible in their schedule to meet business needs
Identify any training needs and liase with the Housekeeping manager for any extra support or with the Celtic Collection's Learning & Development team
Ensure that all departmental training is completed in line with company standard requirements.
Attendance of departmental meetings to ensure all team members are aware of current developments within the company
Champion diversity and inclusion ensuring that discrimination is not tolerated, that health and wellbeing is paramount and that the team feel listened to and valued
Working with the Housekeeper to, create a culture of true employee engagement
Display a pro-active attitude in terms of service, culture, development, team image, systems, procedures and skills development.

Compliance
Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
Familiarize yourself with emergency and evacuation procedures.
Prioritize security, ensure the training is done in in line with the company security standards including cyber security and event-day security protocols (in line with advice from local council)
Ensure that all health and safety protocols within department and across the property are adhered to.
Maintain the highest possible standard of cleanliness and maintenance both inside and outside the department
Champion sustainability and the reduction/omission of practices which create negative environmental impact
Ensure quality levels are delivered in a cost efficient manner

Profit
Ensure nothing is wasted within the department - only using what is needed
Ensure tight control of costs in line with company procedures
Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.

Strategy
To help the department to drive improvements within the operation to help the business
Take a pro-active approach to ensuring the continued long-term success of the department, the hotel and The Celtic Collection by continually innovating and improve on departmental protocols and working practices
General
Comply with the company codes of conduct at all times
Seek every opportunity to broaden professional expertise for both self-improvement and that of the business
Familiarise yourself with the company policies and procedures plus employee handbook
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Have the desire and ability to improve your knowledge and abilities through on-going training and development
Work as part of a diverse team with colleagues from different viewpoints, cultures and countries and actively promote minority groups and causes
Attend relevant meetings as appropriate and actively contribute positively and with confidence to all forums
Have a flexible approach to the hours you are required to work.