Professional Print Field Service Specialist

Canon Core Behaviours​

• Drive for results

• Focus on the Customer

• Take ownership and accountability

• Act as a team player

• Shows courage and conviction

• People orientated

• Caring for self and others

  The salary for this role is £44,889  (d.o.e.), 25days a/l (not inc b/h), company car/allowance, Pension, plus other additional corporate benefits 

  Location – National 
  
  #LI-AS3 

• Develop and maintain expert-level knowledge of assigned Canon Production products and associated applications, taking personal responsibility for continuous learning and skill development to serve as the UK & Ireland's primary technical authority and trusted advisor for both customers and internal stakeholders.
• Own product launch process for assigned product, applications or systems to ensure service & support readiness for introduction into the marketplace. This may include sales events, prelaunch training development, product launch support.
• Continually assess the business training & development needs and propose new learning content.
• As training course director, the FSS will continually evaluate course learning objectives are in line with product capabilities, market and delegate needs and amend as required.
• Deliver training courses as and when required, either face to face, virtual or new methods.
• Effective management of product / technical escalation, ensuring OLA/SLA are adhered to and within policy guidelines. Escalate to and collaborate with Tier 4 and third party.
• Develop and execute product performance/profitability improvement programmes.
• Actively promote correct Health and Safety practices, modifications for Canon products and local legislation.
• Collaborate & encourage team working across service & support ensuring service standards, best practice and knowledge sharing across operations.
• Collaborate with regional service operations in support of engineer productivity and development needs. Supporting the Regional Support Specialists in their coaching and mentoring field development activity plans
• To participate periodically in project teams tackling more complex and strategic business issues in line with Service & Support Strategy
• Act as technical lead for installs/projects where required, particularly for newly launched products and/or where 3rd party finishing equipment is included.
• Manage modification and firmware update programmes, prioritising safety modifications and those that improve CUK profitability
• Build strong relationships with European NSOs to exchange best practices, support cross-border technical initiatives, and attend European training events, workshops, and seminars to enhance product expertise and service capability.

Canon Core Behaviours

• Drive for results

• Focus on the Customer

• Take ownership and accountability

• Act as a team player

• Shows courage and conviction

• People orientated

• Caring for self and others

  The salary for this role is £44,889 (d.o.e.), 25days a/l (not inc b/h), company car/allowance, Pension, plus other additional corporate benefits

  Location - National
  
  #LI-AS3