Quality Assurance Officer

Job overview

Cambridge University Hospitals is seeking a motivated and detail-oriented individual for the role of Quality Assurance Officer who will support the delivery of audit, compliance, and assurance activities across Facilities Services. The postholder will undertake a range of audits relating to contracted services, condition appraisals, and health and safety compliance, helping to ensure that statutory, regulatory, and organisational requirements are met.

Working both independently and collaboratively with operational teams, the role will contribute to the monitoring of service standards, identification of areas requiring improvement, and support continuous improvement. The postholder will assist in maintaining safe, effective, and high-quality environments for patients, staff, and visitors.

The role is operationally focused and requires regular movement across hospital sites, with a significant proportion of time spent on foot carrying out inspections, audits, and condition assessments. The role is predominantly field-based and is not a desk-based position.

The postholder will also be responsible for accurately recording findings, analysing information, communication and escalation for areas of concern, to the management teams within facilities services and at times our contracted services.

Main duties of the job

Undertake audits as requested and required by the Capital, Estates and Facilities Management Team.
Facilitate Quality Assurance in Estates and Facilities using standards defined in operating manuals and processes.
Be responsible, together with other Quality Assurance Officers to ensure continuing compliance with agreed standards and KPIs for all audits required by the Deputy Head of Support Services.
Be responsible for administration and preparation of performance and quality assurance audit results and reports.
Be responsible to collate and present quality assurance data obtained from current contractors services.
Be responsible for evaluating the effectiveness of the quality assurance programme in line with all current contracts within Estates and Facilities, (this will be by means of regular internal and external quality audits, visiting wards, departments, clinics and outpatient areas both on and off site).
Be required to report defects when noted as part of the audit process and then ensure that the control loop is completed and that rectifications have taken place.
On occasion, interact with patients to ask opinions of services as part of audit function or focus group.
Be expected to have good IT skills to be able to utilise IT systems (e.g. C4CPAS and Excel).

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Person specification

Qualifications

Essential criteria

• • Educated to GCSE level or equivalent (A)
• • NVQ level 2 Customer Service/ Business (A)
• • Admin /ITQ or equivalent experience (A)

Desirable criteria

• • Auditing qualification or equivalent (A)

Experience

Essential criteria

• • Auditing and monitoring (A/I)
• • Data collection and interpretation (A/I)
• • Experience of working within customer focused environment (A/I)

Desirable criteria

• • NHS experience (A/I)
• • Team working (A/I)
• • Experience of dealing with difficult situations (A/I)

Knowledge

Essential criteria

• • Willingness to learn (A/I)
• • Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook (A/I)
• • Understanding of confidentiality and data protection (A/I)
• • Understanding of customer service (A/I)
• • Previous experience / knowledge of Quality Assurance Systems (A/I)

Desirable criteria

• • Knowledge of the Trust including awareness of the Trust's priorities (A/I)
• • Knowledge of Trust information systems (A/I)

Skills

Essential criteria

• • Able to work within a team. (A/I/T)
• • Good communication skills including telephone, email and face to face (A/I/T)
• • Ability to follow processes and procedures (A/I/T)
• • High level of ability to organise and manage own time keeping to schedule and deadlines (A/I/T)
• • Willing to take on/learn new skills (A/I/T)
• • Ability to show attention to detail and accuracy (A/I/T)
• • Ability to adapt to change (A/I/T)
• • Ability to work under pressure (A/I/T)
• • Ability to store and safeguard confidential documents (A/I/T)

Desirable criteria

• • Knowledge of BSI 9001/2015. (A/I)
• • Use of database for document management (A/I)

Additional Requirements

Essential criteria

• • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - safe, kind, excellent. (A/I)

Documents to download

• Applicant Information Pack (PDF, 176.7KB)
• Completing your application - Information for applicants (PDF, 222.9KB)