Quality Assurance Officer - Children and Families Service

We are excited to be recruiting a new Quality Assurance Officer to Hackney's Children and Families Service (CFS).

We are looking for someone who is keen to contribute to a Service that is focussed on making a difference and providing the best services we can to children and families in Hackney. Pivotal to achieving this is ensuring we understand the quality of the services we are currently providing to children and families and what we can do to improve these. The Quality Assurance Officer is central to us accomplishing this.

We are seeking a qualified and experienced social work practitioner who is enthusiastic to use their knowledge and the experience they have gained in their own practice to contribute to our understanding of the quality of current practice with children and families in Hackney, drive improvements where required and learn and share good practice.

You will lead on developing and managing processes for implementing audit and quality assurance activities across all service areas of the Children and Families Service, ensuring that these processes are effectively organised and overseen. You will critically evaluate social work practice, and practice in other service areas, through quality assurance activities including constructive support and challenge to ensure that the service achieves best outcomes for children. You will contribute to actions to assist with the improvement of practice.

Hackney is looking for enthusiastic, passionate, and highly skilled people who are committed to developing their practice and dedicated to improving outcomes for children and families in Hackney. At the heart of our work is a desire to co-create meaningful change for our children, young people and families.

We are seeking applicants who align with our Systemic, Trauma-Informed and Anti Racist (STAR) model of practice and who share our commitment to dismantling systemic racism and injustice.

This post is subject to an enhanced DBS check.

• The ability to use their practice knowledge and experience to analyse audits and other quality assurance findings to identify themes and trends, and practice strengths and areas for improvement
• Up to date knowledge of good practice and research findings in working with vulnerable children and families
• Empathy with vulnerable children, young people and families and a commitment to providing them with the highest quality interventions
• Strong written skills, including the ability to present complex information in a concise and accessible format
• The ability to communicate with individuals and groups at different levels of the service and within partner organisations
• Experience of social work practice within a children and families setting.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Closing date for applications: 22 November 2026 (22:59)

Interview date: Wc 07 December 2026

Please note - we reserve the right to close applications early if we receive a high number of applications.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk