Warranty Administrator

Haywards Heath Volkswagen

Are you highly organised, detail-oriented, and experienced in administration? We have an exciting opportunity to join our Aftersales team as a Warranty Administrator/Controller.

Main Purpose of the Role:
To ensure the effective and timely processing of all warranty claims in line with manufacturer and company policies, while providing support across the Aftersales function.

• Accurately submit warranty claims within manufacturer timescales.
• Input all warranty claim information into UCS/Power in line with company standards.
• Maintain a clear and accurate filing system for audit purposes.
• Review and suggest improvements for warranty reporting systems.
• Administer warranty policies fairly and effectively for the benefit of the customer, dealership, and manufacturer.
• Keep comprehensive records of all submissions, rejections, and customer contributions.
• Communicate upcoming recall campaigns and warranty changes to relevant staff.
• Stay up to date on warranty procedures and documentation.
• Work closely with internal teams, specialist repairers, and manufacturer representatives.
• Conduct warranty self-audits and regularly monitor outstanding work-in-progress (WIP).
• Provide cover and support for warranty administration at other sites when required.

Campaign Coordination:
Support the Aftersales Manager with the coordination of recall and product enhancement campaigns to ensure smooth and efficient implementation.

• Previous experience in a similar warranty or administrative role (automotive sector desirable).
• Excellent attention to detail and organisational skills.
• Strong communication and interpersonal skills.
• Confidence working with manufacturer systems and internal software (UCS/Power experience is advantageous).
• A team player with a proactive and solution-focused attitude.

Why Join Us?
We offer a supportive working environment, opportunities for progression, and the chance to be part of a reputable and customer-focused dealership.

Apply today and take the next step in your automotive career!

1.A minimum of 25 days holiday pro rata

2.Staff car benefit scheme

3.Discounted private health care scheme

4.Health care cash plan

5.Death in Service Benefit

6.Company sick pay

7.Retail discounts & cashback

8.Contributory pension scheme

9.Very competitive bonus packages for many roles

10.Range of discount on services