Customer Support Assistant in Macclesfield

On-site in Macclesfield·Full-time·Added yesterday (last checked 30 Oct)

Bupa

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Our summary

Salary: £27,590 - £35,163 a year
About £1,950 - £2,400 a month after tax.
Work mode: On-site, Macclesfield
Contract: Full-time
Holiday: 28 days holiday
Commute: Season ticket loan

Skills

Bupa is hiring for this role in several places. This vacancy is in Macclesfield.

Pay & benefits

What you'll get

Salary: £27,590 - £35,163

Permanent 37.5 hours per week

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
Wagestream - Have early access to up to 40% of your earned wages within minutes
28 days holiday
We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
Free meal on every shift
Interest-free annual travel loan to enable the purchase of public transport annual season tickets
We offer a range of Bupa pension plans - find out more on our career site
Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
Access to discounts at a wide variety of gyms and fitness facilities across the UK

Time Type: Full time

Job Area:

Locations:

Mount Hall

The role

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

What you'll do

As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and maintain the highest standards of administration for the Care Home, using the correct systems and ways of working.

This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team

Customer Support Assistant

Mount Hall Care Home, Flash Lane, Bollington, Macclesfield SK10 5AQ

Key Skills / Qualifications needed for this role

Experience in providing excellent customer service in a receptionist or administrative role is desirable.
Experience of payroll administration and processing employee related information
Experience of administrative procedures and processes
Proven experience of Microsoft Office applications (word, excel and outlook)
Ability to build and maintain relationships
Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing
Attention to detail
Flexibility and proven ability to work on own initiative
Dedicated, efficient and can manage a varied workload whilst working to tight deadlines
Strong communication skills with excellent telephone manner, always remaining courteous.
Ability to manage own time, prioritising and organising work appropriately.
This role may require weekend working