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Senior Vice President, ETF Client Service Executive

On-site in London·Added 2 months ago (last checked 7 Oct)

BNY

223 open roles

The role

We're seeking a future team member for the role of Senior Vice President, ETF Client Service Executive to join our ETF Client Service team. This role is located in London.

In this role, you'll make an impact in the following ways:

  • Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
  • Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
  • Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
  • Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

Requirements

  • Strong experience in an ETF operational area and/or client services preferred.
  • Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
  • Strong skills in client relationship management, service delivery, and influencing cross-functional teams.
  • Bachelor's degree or the equivalent combination of education and experience is required; MBA preferred.

About BNY

BNY is a global financial services platforms company at the heart of the world’s capital markets, overseeing $62.6T in assets. It combines financial expertise and technology to serve clients across the investment ecosystem.

Its offering spans securities services (custody, fund and investor solutions, integrated middle office solutions, global clearing), issuer services, liquidity, financing and collateral, global payments and trade, markets execution services, wealth services, data and analytics, and digital assets. Clients include alternative asset managers, investment managers, asset owners, insurance companies, banks, broker-dealers, corporations, wealth intermediaries, and individuals, families and family offices.

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