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Vice President, OPS Client Service Manager

On-site in Manchester·Added 4 days ago (last checked 9 Oct)

BNY

223 open roles

Overview

Requirements

  • Work on-site in Manchester

    No relocation package mentioned.

  • Have senior-level experience

    VP-level role.

Skills

Requirements

What we're looking for

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills for client interaction and collaboration across teams.

Nice to have

  • Advanced degree or relevant certifications are a plus.
  • Experience in an operational area and/or client services is preferred.

The role

We're seeking a future team member for the role of Vice President, OPS Client Service Manager to join our Derivatives, Institutional Accounting EMEA team. This role is located in Manchester, UK.

What you'll do

In this role, you'll make an impact in the following ways:

  • Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
  • Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
  • Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
  • Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
  • Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

About BNY

BNY is a global financial services platforms company at the heart of the world’s capital markets, overseeing $62.6T in assets. It combines financial expertise and technology to serve clients across the investment ecosystem.

Its offering spans securities services (custody, fund and investor solutions, integrated middle office solutions, global clearing), issuer services, liquidity, financing and collateral, global payments and trade, markets execution services, wealth services, data and analytics, and digital assets. Clients include alternative asset managers, investment managers, asset owners, insurance companies, banks, broker-dealers, corporations, wealth intermediaries, and individuals, families and family offices.

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