Business Support Services Team Leader

• A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
• Discretionary bonus scheme
• Generous pension scheme
• Private medical insurance through Vitality
• Biennial private health assessment through Nuffield Health
• Life assurance
• Access to Employee Assistance Programme
• Cycle to work scheme

Bevan Brittan is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors.

Supported by our valued business services professionals, our award-winning and growing legal teams provide almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services.

As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we're part of.

Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2025/26 financial results confirmed both revenue and profit growth for a thirteenth consecutive year, ensuring our ability to continue investing in our people.

Looking to the future, we're targeting ambitious growth and success. And we're looking for the best people to be part of it.

We have an exciting opportunity for an experienced Team Leader to join us and manage the Business Support Services Housing Management team in our Leeds office. In this role, you will lead, develop and coach the team. You will also build excellent relationships with our lawyers in the Housing Management team, with the aim of delivering an outstanding administrative support service to the firm.

The working hours are 36.25 hours per week Monday to Friday, between the hours of 8am and 6pm. Our office is based in central Leeds, and this role offers hybrid working.

Occasionally, you may be required to travel to our other offices in Birmingham, Bristol and London.

• Oversee the day to day running of the team
• Build relationships with our lawyers to understand the work and proactively prioritise tasks
• Encourage an excellent customer service environment, ensuring that our processes reflect this
• Coach and develop the team, including performance reviews, setting objectives and regular one to ones
• Recruit and train new team members
• Work closely with the Business Support Services Manager, Operations Manager and HR to develop policies and procedures relating to operational processes, compliance, performance and attendance
• Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
• Play an active role in supporting business change taking place across the firm, and participate in relevant projects
• Ensure equipment is properly maintained
• Have a working knowledge of health and safety and compliance requirements

We operate a hybrid working model based on the needs of our clients, teams and people. Our core business hours are 9am - 5:15pm Monday to Friday, but we're open to our people working more flexibly around those times and welcome a conversation with you if you have any questions about this. We try to offer you the flexibility to work your week in a way that suits you.

• Fair and supportive management style
• Effective and professional communicator at all levels, both written and verbal
• Able to build strong working relationships with the team and wider firm
• Self-motivated, with the ability to lead by example
• Ability to manage and support change
• Excellent attention to detail
• Knowledge of administrative processes such as printing, scanning, electronic filing and post
• Experience working within a customer service environment

When we ask colleagues what makes Bevan Brittan a great place to work, the most popular thing they say is "the people". The overwhelming consensus is that we make time for each other. We welcome questions and support each other. Naturally, we look for new colleagues who align with our values.

We're committed to supporting your professional and personal development needs.This means that we offer a range of tailored training courses and you will have lots of opportunity to learn from those around you. We actively encourage progression and this is reflected in our annual review and promotion processes. You will be supported by your line manager to achieve your full potential.

As a Bevan Brittan employee, you'll have access to a variety of services that support your wellbeing. We've pledged our commitment to The Mindful Business Charter and lots of our people contribute to our Wellbeing Responsible Business strand, which organises an annual calendar of wellbeing events and initiatives.

To us, being a responsible business is second nature; a core part of Bevan Brittan's identity. Our colleagues are heavily involved in shaping and delivering activity across the four pillars of our Responsible Business strategy : Community Engagement; Environmental Sustainability; Equality, Diversity & Inclusion; and Wellbeing.

Our people deliver pro bono legal work for charities and not-for-profit organisations. We play an active role in our local communities and donated £100,000 across our four regional office charities last year. We are also proudly carbon neutral. We've achieved the UN's Climate Neutral Now accreditation and our environmental sustainability plan focuses on achieving our net zero carbon target by 2040.

Collectively, the four pillars ensure we look after our colleagues' wellbeing; offer an environment in which everyone can progress on merit, give something back to the communities in which we work; and protect the environment.