Sales Office Manager

• Experience of providing high level administrative support to senior management
• Experience of working in a high-pressure environment with strict deadlines
• Evidence of leading an administrative team

• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems
• A calm and professional approach to all aspects of the role
• Effective interpersonal and communication skills
• Strong organisational and time-management skills
• Committed to diversity and inclusion

• No formal qualifications are necessary but evidence of relevant experience and skills will be required

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

The role of Sales Office Manager is to be responsible for the sales administration process and to support the Head of Sales with all operational/administrative aspects of the sales office, whilst ensuring the highest level of service is provided to all customers.

Principal accountabilities of the Sales Office Manager role include:

• Co-ordinate the progression of sales from reservation from legal completion, including liaising with solicitors and collating legal documents as requested, ensuring all targets are achieved.
• To train and coach sales administration staff and ensure they are aware of sales department responsibilities/duties, their work is to a high standard and delivered by the required timeframes
• To ensure adequate cover is provided in the sales office, to manage sales office holidays and ensure staff have knowledge of each other's roles to cover for absences
• To ensure all sales systems are kept up to date and all sales reports are produced accurately and on time
• To make sure all customer telephone and email enquiries and related issues are dealt with in a timely and efficient manner
• To liaise with solicitors and provide co-ordination of legal documents
• To produce and collate information for inclusion in the board report and produce weekly, monthly and other reports as required by the sales department, divisional management and Group Head Office
• To co-ordinate the distribution of information between the sales department and other departments within the division
• To support Sales Director/Head of Sales on all day-to-day operational tasks

• A flexible approach to work including working beyond core office hours as and when required