Quality and Business Administrator - LIFE by Be Caring

Quality & Business Administrator - LIFE by Be Caring

Be the backbone of quality, compliance and governance across our specialist services

Salary: £28,000 - £30,000 per annum Hours: 37.5 hours per week Contract: Full-time, permanent Location: Arden House, Newcastle - Supporting LIFE services across Newcastle, Gateshead, North Tyneside and South Tyneside

Be Caring, the UK's largest employee-owned social care provider, is looking for a highly organised, detail-driven Quality & Business Administrator to join our LIFE team.

This is a varied, important role sitting at the heart of how our specialist services operate - supporting managers and senior leadership with governance, compliance, quality assurance, safeguarding administration, data reporting and the day-to-day business administration that keeps everything running smoothly.

If you're someone who takes real pride in accuracy, enjoys bringing structure to complex information and wants their work to directly support the quality of life for people with Learning Disabilities, Autism and Mental Health needs - we'd love to hear from you.

The Role - What You'll Be Doing

You'll provide effective governance, quality, compliance and business administration support across the LIFE department - helping to ensure services operate in line with relevant legislation, CQC standards, Be Caring policies and our values.

Governance & Quality

• Support the organisation to comply with relevant policies, procedures, legislation and quality standards
• Maintain governance records, registers, action logs and supporting documentation
• Complete internal audits, quality assurance reviews and monitoring activities
• Assist managers with governance processes, monitor agreed actions and follow up progress
• Help identify areas for improvement and escalate concerns appropriately
• Support preparation for CQC inspections and contribute to continuous improvement

Meeting Administration

• Organise governance, quality and management meetings - preparing agendas, papers and documentation
• Attend meetings, produce accurate minutes and maintain action plans
• Monitor progress against deadlines and follow up outstanding actions

Safeguarding & Incident Administration

• Support accurate recording, monitoring and reporting of safeguarding concerns
• Maintain confidential safeguarding records and action logs
• Maintain accurate records of incidents, complaints, investigations and associated actions
• Monitor follow-up actions and assist with identifying recurring themes and trends
• Prepare reports relating to incidents, complaints and investigations when required

Data Management & Reporting

• Maintain accurate, complete and up-to-date records and databases
• Collect, collate and analyse information to support management reporting
• Produce reports, spreadsheets and summaries for managers and senior leadership
• Ensure information is recorded and managed in line with GDPR and data protection requirements

Business Administration

• Provide efficient day-to-day administrative support to managers and senior leadership
• Manage correspondence, calendars, meetings and appointments
• Prepare letters, reports, presentations and other business documentation
• Coordinate information across teams and ensure documentation is distributed appropriately
• Support projects, events, planning and equipment purchasing

About You

We're looking for someone who is methodical, professional and takes genuine pride in getting things right. You will have:

• Excellent organisational and time-management skills, with strong attention to detail
• Experience of governance, compliance, quality assurance or administration within health or social care (desirable)
• Strong written and verbal communication skills
• Experience of meeting administration, agenda preparation and minute taking
• Good working knowledge of Microsoft Office - particularly Word, Excel, Outlook and PowerPoint
• Experience producing reports and maintaining accurate databases or spreadsheets
• A strong understanding of confidentiality, GDPR and information governance
• Awareness of safeguarding responsibilities within health and social care
• The ability to prioritise competing workloads, meet deadlines and work independently while knowing when to escalate

About LIFE by Be Caring

LIFE by Be Caring is a values-led, person-centred service supporting people with Learning Disabilities, Autism, Mental Health needs and complex care needs to live rich, safe and meaningful lives. We use trauma-informed practice, Active Support and Positive Behaviour Support (PBS) to help the people we support feel safe, understood and in control of their own lives.

We're part of Be Caring, the UK's largest employee-owned social care provider, built on the values of Be Kind, Be Proud, Be the Best You Can Be, Be Safe, Be Happy and Be Involved.

When you join us, you're not just "staff" - you're a co-owner, and your voice genuinely matters.

Development & Progression

We are committed to the personal and professional development of everyone who joins LIFE by Be Caring. You'll have access to:

• Clear career development pathways and opportunities for internal progression
• Supported learning and access to accredited qualifications
• Ongoing coaching and support so you have everything you need to Be the Best You Can Be

Pay, Bonuses & Rewards

• Up to £300 New Starter Bonus
• Up to £300 Refer a Friend Bonus
• Up to £400 Annual Bonus
• £25 Birthday Gift Voucher

Current bonus structure - more details shared at recruitment and onboarding.

Benefits

• Fully funded DBS
• Paid induction training - classroom-based, shadowing and online learning
• Specialist training, including Active Support and Positive Behaviour Support (PBS), Autism and Learning Disabilities, Safeguarding, dignity, equality and diversity
• Funded qualifications, including Level 3 and other accredited courses
• 25 days annual leave plus bank holidays
• 24/7 Employee Assistance Programme (EAP) - support for you and your dependants
• Optional GMB union membership

Ready to Join Us?

If you're organised, detail-focused and want to play a key role in supporting the quality and governance of specialist services that genuinely change people's lives, we'd love to hear from you.

Apply today and our recruitment team will:

• Tell you more about the role, the team and what a typical day looks like
• Answer any questions you have about the service or progression opportunities

Join LIFE by Be Caring as Quality & Business Administrator - and help us build services that are safe, compliant and continuously improving.