Lead Coordinator - LIFE by Be Caring

Lead Coordinator - LIFE by Be Caring

Lead the team that makes great support possible - every single day.

Salary: £31,125 per annum + generous on-call payments Hours: 37.5 hours per week Contract: Full-time, permanent Location: Newcastle Office (Gosforth) On-Call: Rota basis, including some weekends (additional pay) Driver: Essential

Be Caring, the UK's largest employee-owned social care provider, is looking for an experienced, values-driven Lead Coordinator to join our LIFE team in Newcastle.

This is a senior coordination role at the heart of how specialist support is planned, delivered and continuously improved for people with Learning Disabilities and Autism. You'll lead a small team of Co-ordinators, working closely with the Operations Manager to ensure our services are safe, person-centred, CQC compliant and consistently striving for Outstanding.

If you're a confident leader who is equally comfortable with people and planning, and who wants their work to directly shape the quality of support for some of the most vulnerable people in our communities, we'd love to hear from you.

The Role - What You'll Be Doing

As Lead Coordinator, you'll oversee the effective coordination of care and support across LIFE services, managing rotas, leading a team of Co-ordinators and ensuring that every person we support has the right support in place at the right time.

You'll work alongside the Operations Manager and Quality Lead to drive quality, compliance and continuous improvement, and you'll pay a key role in the day-to-day running and growth of the service.

Managing Care Provision

• Oversee the coordination of Support Worker rotas for the smooth running of the service
• Manage the production of rotas across the coordination team, ensuring all care plans are met and staff receive rotas in a timely and agreed way
• Oversee the implementation of changes to care plans where appropriate
• Manage annual leave and workforce capacity to ensure the needs of the people we support are always met
• Oversee accurate use of our care management system, ensuring data input is correct and up to date
• Respond promptly to alerts and ensure ECM and RoadRunner are managed effectively

Leadership & Management

• Provide line management, support and development to the Co-ordination team
• Lead Be Supported, Be Involved and Be Proud meetings with the coordination team, ensuring actions are followed through and recorded
• Support staff learning, development and compliance - ensuring the care workforce is up to date with mandatory and refresher training
• Assist with recrtuitment planning and support the onboarding of new colleagues
• Carry out on-call duties on a rota basis, including overnight and weekend cover (additional pay applies)

Quality, Compliance & Administration

• Work closely with the Operations Manager and Quality Lead to ensure CQC compliance and support the service in striving towards Outstanding
• Prepare reports and monitor statistics as required by the Operations Manager and Commissioners
• Ensure accuracy on our care system to support invoicing and strengthen financial management
• Work with commissioning partners to ensure we are responsive to new and existing care packages
• Uphold Be Caring's policies, procedures and regulatory requirements at all times

About You

We're looking for someone who combines strong operational and organisational skills with genuine people leadership - someone who can hold the bigger picture while staying responsive to what's happening on the ground.

You will have:

• Experience in a coordination or scheduling role, ideally within health, social care or a similarly complex service
• Experience of managing or supporting a team
• Proven ability to prioritise work, stay focused under pressure and manage competing demands
• Strong verbal and written communication skills, with the confidence to liaise with colleagues, families and external professionals
• A values-driven, person-centred approach
• A full driving licence and access to a vehicle
• Experience of working with people with Learning Disabilities and Autism (desirable)

Development & Progression

We are committed to the personal and professional development of everyone who joins LIFE by Be Caring. You will have access to:

• Clear career development pathways and opportunities for internal progression
• Supported learning and access to accredited qualifications via apprenticeship programmes
• Ongoing coaching and support from the Operations Manager so you have everything you need to Be the Best You Can Be

About LIFE by Be Caring

LIFE by Be Caring is a values-led, person-centred service supporting people with Learning Disabilities, Autism, Mental Health needs and complex care needs to live rich, safe and meaningful lives. We use trauma-informed practice, Active Support and Positive Behaviour Support (PBS) to help the people we support feel safe, understood and in control of their own lives.

We're part of Be Caring - the UK's largest employee-owned social care provider - built on the values of Be Kind, Be Proud, Be the Best You Can Be, Be Safe, Be Happy and Be Involved.

When you join us, you're not just staff - you're a co-owner, and your voice genuinely matters.

Pay, Bonuses & Rewards

• Up to £300 New Starter Bonus
• Up to £300 Refer a Friend Bonus
• Up to £400 Annual Bonus
• £25 Birthday Gift Voucher

Current bonus structure - more details shared at recruitment and onboarding.

Benefits

• Fully funded DBS
• Paid induction training - classoom based, shadowing and online learning
• Specialist training, including Active Support and Positive Behaviour Support (PBS), Autism and Learning Disabilities, Safeguarding, dignity, equality and diversity
• Funded qualifications, including Level 3 and other accredited courses
• 25 days annual leave plus bank holidays
• 24/7 Employee-Assistance Programme (EAP) - support for you and your dependants
• Optional GMB union membership

Ready to Join Us?

If you're an experienced coordinator and people leader who is passionate about improving specialist support for people with Learning Disabilities and Autism, we'd love to hear from you.

Apply today and our recruitment team will:

• Tell you more about the role, the team and what a typical day looks like
• Answer any questions you have about the service, on-call arrangements or progression

Join LIFE by Be Caring as Lead Coordinator - and help us shape better support, and better days, for the people we support and the colleagues who work alongside them.