Product Governance Manager

Hybrid in REDHILL·Added 5 days ago (last checked 8 Oct)

AXA

52 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Benefits

Cycle to work scheme
Commuter benefits named in the ad.

Requirements

Be near REDHILL for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.

Skills

The role

Are you passionate about creating products that truly serve customers' needs? Do you thrive in a role where strategic thinking meets a commitment to fair outcomes? AXA Partners is looking for a dedicated Product Governance Manager to help shape the future of our customer-centric products. This is your opportunity to make a meaningful impact within a dynamic, inclusive environment committed to excellence and integrity.

About the Role

As Product Governance Manager, you will play a vital role in ensuring our products deliver fair value and meet regulatory standards while aligning with customer needs. You will lead the assessment and monitoring of our insurance and assistance services, championing consumer interests at every stage. Working collaboratively across teams, you will influence product design, enhance customer outcomes, and support a culture of transparency and fairness.

What you'll be doing:

Lead and manage regular assessments to ensure products provide fair value and meet customer expectations
Review and improve product monitoring frameworks, identifying areas for enhancement
Conduct root cause analysis to identify product pain points and recommend improvements
Facilitate meaningful discussions with stakeholders to foster customer-centric product development
Ensure all new and revised products follow proper approval processes and regulatory requirements
Maintain documentation demonstrating compliance with FCA standards and other regulations
Design and oversee dashboards to track key customer outcome indicators
Use data insights to identify trends, gaps, and opportunities for positive change
Act as the voice of the customer, advocating for their best interests across the organization
Support regulatory change projects, transformation initiatives, and cross-functional collaborations
Manage a team, fostering high performance, development, and a culture of continuous improvement

What you'll bring:

3-5 years of experience in product governance, conduct risk, or a related role within financial services or insurance
Strong understanding of UK regulatory frameworks, including Consumer Duty and Treating Customers Fairly
Proven ability to analyze complex information and translate insights into actionable improvements
Excellent communication skills, with the ability to influence at all levels
Proficiency in Excel, Word, and PowerPoint
Demonstrated leadership and team management skills
A customer-first mindset, with a passion for fair outcomes and ethical practices
Ability to thrive in a fast-paced environment, managing multiple priorities effectively

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary up to 60k depending on experience
Hybrid working with two home working days per week
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the 'apply' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa

Who we are:

We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Hiring process

2 steps2 interviews8–12 weeks in all

Apply online
Talk with recruiter
With a recruiter
An initial conversation with a recruiter.
Interview
With hiring manager and key stakeholders
Meet the hiring manager and the key stakeholders you would work with.

AXA aims to respond within two weeks of receiving an application.
AXA UK adds tasks or presentations for many roles, psychometric tests for some, and a background check before the start date.