Inbound Customer Advisor

Hybrid in Sheffield·Full-time·Added yesterday (last checked 12 Nov)

Aviva

156 open roles

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Our summary

Salary: £26,900 - £30,742 a year
About £1,910 - £2,140 a month after tax.
Work mode: Hybrid, Sheffield
Contract: Full-time
Holiday: 25 days holiday + bank holidays
Commute: Cycle to work scheme

Skills

Pay & benefits

What you'll get

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary between £26,900 - £30,742 (depending on hours, skills and experience) plus additional benefits.
Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Please note this job role is not sponsorable under the Home Office points based system.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

The role

Inbound Customer Advisor - Starting salary between £26,900 - £30,742 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working).

Allocated shift pattern between 08:00 - 18:00 Monday - Friday

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

What you'll do

We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers.

You will be part of our our Wealth Organisation, providing telephony support in one of our areas:

Investment Bonds
Pension Savings
Platform Investments

But don't worry about the product, it's the care that you can bring to our customers that we care about most!

Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries.

Skills and experience we're looking for

Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you
Someone who enjoys working and learning with others around them to deliver fantastic customer service
The ability to understand our digital methods and how they can make things simple and quick for our customers
A positive, can-do attitude with the ability to have difficult conversations and overcome objections

Aviva is for everyone

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Renuka Ratkal at renuka.ratkal@aviva.com

Hiring process

4 steps2 interviewsa task to do

We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.

Aviva interviews every disabled applicant who has the essential skills and experience for the job; tell the recruitment team about a disclosed disability after applying.
There may be more than one stage to the interview part of the process; candidates are told in advance.