Revenues Visiting Officer

DBS check is required for this role.

We have an exciting opportunity for a Revenues and Benefits Visiting Officer to join our Revenues and Benefits Service. We are looking for an enthusiastic, committed and self-motivated team player who can deliver excellent customer service and help us maintain accurate revenues and benefits records.

In this varied role, you will visit customers and domestic and non-domestic properties to gather and verify information relating to Housing Benefit, Council Tax Support, Council Tax and Business Rates. You will help establish correct liability and entitlement to discounts, exemptions and reliefs, collect supporting evidence and provide general advice to customers.

You will also deliver recovery documents and undertake visits relating to Housing Benefit overpayments, explaining the details to customers and agreeing payment arrangements where necessary. Keeping accurate records, updating our systems and handling sensitive information confidentially will be important parts of your work.