Benefits Officer

We have a fantastic opportunity for a Benefit Officer to join our friendly and welcoming team and be part of our ever-improving service delivering financial support to residents of North Norfolk.

Working in a team you'll be trained to deal with the administration of Housing Benefit, Council Tax Support and related Discretionary Awards. This includes maintaining computerised records and dealing with routine claims, changes of circumstances, correspondence and customer enquiries. You will help support local residents, through using various data sources to ensure they are in receipt of all available help to maximise their income, working closely with other services to provide wraparound support to some of our most vulnerable residents.

You will:

• Make a real difference and support those who need it most
• Recover Housing Benefit overpayments
• Maximise income for local residents
• Make full assessments of Housing Benefit and Council Tax Support claims
• Deliver high quality customer service
• Support in the administration of the Crisis and Resilience fund payments
• Be at the heart of our mission to support financial wellbeing and prevent hardship
• Receive employee benefits such as flexi time, 25 days paid holiday and join a generous pension scheme