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Compliance Manager
Hybrid in London·Full-time·Added yesterday (last checked 11 Nov)
Our summary
- Work mode
- Hybrid, London
- Contract
- Permanent, full-time hours
- Closing date
- Apply by Wednesday 25 November
- Holiday
- 30 days holiday
- Commute
- Cycle to work and season ticket loan
Skills
Requirements
What we're looking for
- Strong experience in Conduct Compliance, Consumer Duty, customer outcomes, compliance monitoring or risk within a UK-regulated financial services organisation.
- Detailed knowledge of Consumer Duty and regulatory requirements relating to product governance, customer treatment, complaints, vulnerable customers, financial promotions and distribution.
- Demonstrable experience delivering independent second-line oversight, challenge, monitoring or thematic reviews.
- The ability to assess complex evidence and management information and form clear judgements about customer outcomes and conduct risk.
- Experience identifying root causes, communicating material findings and challenging remediation plans to deliver sustainable improvements.
- Sound judgement and the confidence to challenge constructively while building effective stakeholder relationships.
- Strong written and verbal communication skills, including producing monitoring reports, governance papers and risk reporting.
- Proven leadership capability, with experience managing, coaching and developing colleagues.
Pay & benefits
What you'll get
At Aldermore, you'll be part of a business where specialist expertise is valued, and where colleagues are empowered to make a real difference.
In return, you'll benefit from:
- Competitive salary and benefits package.
- Hybrid working, with the flexibility to work from our London office
- Generous holiday entitlement.
- Pension scheme.
- Private medical insurance.
- Career development and progression opportunities.
- A collaborative and inclusive culture.
As you would expect, we offer a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development throughout your journey with us.
Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect:
- 30 days' annual leave
- Discretionary bonus scheme
- Private Medical Insurance - provided by Bupa. Aldermore pay the premium and you pay the tax.
- Pension - managed by Aviva. Save for your retirement, with your contributions enhanced by up to 2x by Aldermore
- Maternity Pay – a generous maternity leave package of up to six months on full pay
- Group Income Protection - financial support, equivalent to 75% of your basic salary, if you can’t work due to illness or injury
- Group Life Assurance - a lump sum benefit to your family or next of kin in the event of your passing while employed by the company
- Employee Assistance Programme - access to qualified advisers for various life challenges and events, through Zurich
- Toothfairy - unlimited advice from UK dentists
- Flu Jab and Eye Care Vouchers
- Shopping Discounts
- Critical Illness
- Cycle To Work
- Dental Insurance
- Give As You Earn
- Government Tax-Free Childcare Scheme
- Octopus Electric Vehicles
- Bus And Tram Benefit
- Save Our Planet - Plant trees, build habitats, calculate your own carbon footprint, sponsor renewable energy projects
- Season Ticket Loan
- Microsoft Discounts
- Spouse Or Partner Life Assurance
- Technology - Buy new tech devices through salary deduction
- Wearable Technology
- Wellbeing App
- Will Writing
- Metrolink Annual Pass & Clipper Ticket
The role
As our Compliance Manager, you’ll lead the Bank’s Conduct Risk activities, providing independent second-line oversight, advice and constructive challenge to support the delivery and evidence of good customer outcomes.
You’ll be accountable for the Conduct Risk Framework and oversee key areas including Consumer Duty, product governance, vulnerable customers, complaints, financial promotions, distribution, conflicts of interest and employee conduct. Working closely with business teams and specialist risk functions, you’ll lead a team of Compliance Specialists to deliver high-quality oversight, monitoring and customer outcome testing.
What you'll do
- Owning and maintaining the Conduct Risk Framework, policies, standards and methodologies.
- Leading independent second-line oversight of Consumer Duty and customer outcomes, challenging the quality of evidence, management information, governance and remediation.
- Overseeing product and service design, target markets, distribution arrangements and product reviews.
- Assessing how effectively vulnerable customers are supported and whether they receive appropriate outcomes.
- Providing challenge across complaints management, including root cause analysis, trends, redress and potential customer harm.
- Overseeing financial promotions, customer communications and third-party distribution arrangements.
- Leading conduct monitoring, thematic reviews and customer outcome testing assigned through the Compliance Monitoring Plan.
- Developing Conduct Risk appetite, metrics and reporting to provide clear insight into emerging risks, customer outcomes and control weaknesses.
- Advising and constructively challenging senior stakeholders, change programmes and specialist risk teams.
- Leading, coaching and developing the Compliance Specialists within the Conduct team.
- Escalating material risks, potential customer harm, policy exceptions and possible regulatory breaches to the Head of Compliance.
About Aldermore
- Industry
- Banking
In their own words
About the company & team
We're Aldermore, the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their start-ups; we give first timers a leg-up onto the property ladder; we open the lending market to many; and thousands of customers choose MotoNovo Finance every week to buy their next car, van or motorbike.
Whatever your background, if you're looking to make an impact within a bank that's built on expertise, ambition and helping customers achieve more, we'd love to hear from you.
We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.
We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.
£80k - £100k