Reservations Team Member

On-site in Liverpool·Added 10 days ago (last checked 23 Oct)

Accor UK

341 open roles

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Our summary

Work mode: On-site, Liverpool
Holiday: 28 days holiday
Commute: Cycle to work scheme

Skills

Nice to have

Accor

The role

In this dynamic role, you will manage individual/group reservations received via phone, portals, extranet and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and exceptional assistance. You'll play a vital role in ensuring smooth check-in operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally, you'll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If you're passionate about hospitality and looking to make a meaningful impact, apply today!

Job Description

Leadership & Reporting
Comprehensive Operational Oversight:
Quality Assurance
Coordination & Optimization
Culture & Development
Talent Management:
Duty Management
Drive Profit
You liaise with the hotel's various departments on customer requests, and are a recognized "facilitator" within the establishment.
You're responsible for building customer loyalty, so they'll keep coming back for you.
Additional tasks given by Reporting Manager

About Accor UK

Industry: Hospitality

In their own words

About the company & team

Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.

Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.

Additional information

Employee benefit card offering discounted rates at Accor worldwide up to 70% off
Free Bonus Breaks Voucher (complimentary stays in UK)
Friends & Family Rates
28 days of paid holidays per year (pro rata)
Eye Test Vouchers
Learning programs through our Academies
Cycle to work scheme
Employee Vivup program with direct access to GP, high street discounts and many more
Discounted or free food
Work based Pension

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