People Shared Services Manager

We're particularly interested in hearing from candidates who combine strong HR Operations leadership with the confidence to provide senior Employee Relations guidance.

You'll be able to demonstrate:

• Experience leading a People Shared Services, HR Operations, Employee Services or HR Administration function.
• Experience leading and developing operational HR teams in a high-volume environment.
• Significant experience acting as an escalation point for complex employee relations matters.
• A strong practical understanding of UK employment legislation and its application in a commercial environment.
• Experience coaching managers and HR colleagues through disciplinary, grievance, absence management and performance-related matters.
• Strong understanding of employee lifecycle processes and operational HR delivery.
• Experience managing service delivery, operational performance measures, SLA's or customer service standards.
• Knowledge of payroll administration, payroll governance and supplier management.
• Experience using HR systems, case management platforms and people data to drive improvements.
• A track record of improving processes, increasing efficiency and enhancing customer experience.
• Strong stakeholder management and influencing skills.

• Salary up to £60,000
• Annual bonus
• 24 days annual leave & 1 day for your birthday plus bank holidays
• The option to buy or sell holidays (+5 or -3)
• Individual Private Medical Insurance
• Life Insurance
• Breakdown Cover
• Dental & Health Cash Plans
• Critical Illness Cover
• Tech Scheme
• Cycle to Work Scheme
• Perks at Work - save on everyday essentials
• Wellbeing support including: onsite GP, EAP, pensions advice, funded HRT treatment, Mental Health First Aiders
• Sports & Social Club, company activities, and team events.
• Agile working
• Free onsite parking
• Onsite bistro
• Inclusive culture with colleague-led equality networks
• Development opportunities with access to our MyGPS personal development framework.

If you're an experienced HR Operations, Shared Services or People Services leader who thrives on creating efficient, high-quality people processes, leading operational teams and providing expert guidance on complex employee relations matters, this could be your next exciting challenge.

Key Responsibilities:

• Lead, coach and develop a team of People Shared Services and Employee Relations colleagues.
• Own the delivery of end-to-end employee lifecycle processes including onboarding, contractual changes, payroll administration and offboarding.
• Ensure service levels, operational performance and customer satisfaction measures are consistently achieved.
• Monitor workload, service metrics and team performance, taking action to continually improve outcomes.
• Act as the senior escalation point for complex people administration, payroll and employee relations matters.
• Oversee the relationship with our outsourced payroll provider, ensuring accuracy, compliance and excellent service delivery.
• Drive process optimisation, automation and continuous improvement initiatives across the People function.
• Lead operational projects that improve efficiency, reduce manual effort and enhance the employee experience.
• Maintain high standards of data accuracy, governance and compliance.
• Build strong relationships with internal stakeholders and external partners.

We're looking for a People Shared Services Manager to join our People Team on an 11-month maternity cover contract. Leading a team of five, you'll be responsible for the day-to-day delivery of People Services across a workforce of approximately 1,500 colleagues.

This is a hands-on operational leadership role where you'll oversee service delivery, employee lifecycle processes, payroll governance, people systems and operational performance, ensuring the team consistently delivers a high-quality experience for colleagues and managers.

Alongside leading our People Services operation, you'll provide leadership and oversight for Employee Relations activity across the business. While the team will manage day-to-day cases, you'll act as the senior escalation point, coaching and supporting colleagues through more complex employee relations matters and helping managers navigate employment risk with confidence and consistency.