Experienced Service Advisor - Nissan Portsmouth

Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business?

We are looking to recruit an Experience Service Advisor for our Service Department at Yeomans Nissan in Portsmouth.

At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!

Meeting and greeting customers in a friendly and courteous manner throughout the day

Booking vehicles into the technical workshop

Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time

Providing exceptional customer service, including establishing customers onward travel arrangements

Updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships

Maintaining thorough product expertise and updating your knowledge through manufacturer led training

Adopting a professional approach regarding the sale of repairs required

Maintaining good housekeeping standards and orderly administration of your work