1st Line IT Engineer

We are looking for a customer-focused 1st Line IT Engineer to provide support across hardware, software, and network issues. You will troubleshoot problems, ensure timely resolutions, and maintain high user satisfaction through clear communication.

The ideal candidate can manage complex issues, handle escalations, and collaborate with IT teams to support service desk operations. This role offers strong career development within a dynamic global team.

Main responsibilities

• Resolve service desk tickets in line with SLAs
• Provide first-line support for hardware, software, and network issues
• Maintain clear communication to ensure high customer satisfaction
• Document issues and contribute to knowledge bases and self-service tools
• Collaborate with IT teams and escalate critical issues when required
• Continuously improve performance through training and efficient ticket management
• Suggest process improvements based on user feedback

You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System

What Wren Offer

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym