Studio Traffic and Resource Manager

We are seeking an experienced individual to oversee the planning, allocation, and flow of creative work across a busy integrated in-house studio environment. The successful candidate will be responsible for managing resource capacity, prioritisation, workflow management, and delivery timelines across multidisciplinary creative teams based on individual's strengths and skills.

This role requires a highly organised individual with significant experience in a creative agency environment, managing projects across multiple media channels for B2B clients, including content, digital, social media, video, and events. The role is critical to ensuring creative resources are effectively planned, coordinated, and optimised across multidisciplinary teams to deliver projects on time and within scope. Working closely with stakeholders, the successful candidate will ensure teams remain aligned on priorities, maintain high standards of quality and efficiency, and oversee the day-to-day progress of work to ensure successful project delivery.

• Manage the day-to-day planning, allocation, and optimisation of creative resources across multiple clients, projects, and channels, ensuring work is assigned according to priorities, deadlines, availability, and skill sets.
• Coordinate project workflow from brief through to delivery, partnering with Project Management, Client Services, Creative, and Production teams to ensure projects progress efficiently, resources are effectively utilised, and delivery risks are proactively managed.
• Maintain visibility of studio capacity, utilisation, workload forecasts, and project status, providing regular updates and resolving resource conflicts to support on-time delivery across a diverse media mix.
• Act as the central point of contact for studio scheduling and prioritisation, building strong relationships across teams, managing expectations, and facilitating effective communication between stakeholders.
• Ensure adherence to quality standards, processes, and operational procedures while promoting best practices, continuous improvement, and the effective use of resource management and project tracking tools.
• Support the Creative Operations Director in driving operational efficiency, enhancing studio processes, and identifying opportunities to improve resource planning, productivity, and overall studio performance.

Location: London E14

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: 09:00-17:30 Monday-Friday

Break: 1 hour lunch, unpaid

Work model: Hybrid - 3 days per week in the office (Tues-Thurs) and 2 days per week working remotely

Williams Lea seeks a Studio Traffic and Resource Manager to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, over 7,000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong stakeholder management, communication, negotiation, and organisational skills.
• Calm, adaptable, and solutions-focused, with the ability to perform effectively under pressure.
• Commercially aware, with a solid understanding of agency operations and resource management.
• Confident influencing stakeholders and constructively challenging priorities where required.
• High attention to detail, with a commitment to operational excellence and quality delivery.

• 2-3 years' experience in a Creative Studio environment within a creative, marketing, or advertising agency in a similar role.
• Strong understanding of creative and production processes, with experience supporting integrated campaigns across digital, print, presentations, video, editing, and motion graphics.
• Advanced knowledge of resource management, capacity planning, scheduling, and production workflows.
• Experience managing both permanent and freelance creative resources.
• Proficiency in workflow and project management tools; experience with Monday.com is preferred.

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