Fork Lift Truck Team Leader

Job Title: Fork Lift Truck Team Leader

Function: Supply Chain

Location: Earlsgate Distribution Centre, Westmains Industrial Estate, Grangemouth, FK3 8YE. Occasionally might be necessary to support the warehouse operations at South Lumley Street, Grangemouth, FK3 8NF.

Role Reports to: Warehouse Operations Manager

Job Level: (Internal Reference Only) 4

Contract: Full Time / Permanent - 38 hours per week Monday to Friday. Availability to work different shifts to be taken into consideration. Occasional weekend working as required along with potential overtime to support the business particularly in peak times/ audits.

Date vacancy will close: Friday, 13th November 2026. Where we receive high numbers of applications we may close vacancies early. If you think this is the right opportunity for you please don't delay in applying!

Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 675 colleagues, reaching across 17 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?

Responsible for planning workload and leading the warehouse forklift team members with a safety-first hands-on approach - ensuring close collaboration with the Warehouse Co-ordination team and the wider Bottling and Supply Chain teams and supporting the attainment of the agreed service KPI (OTIF).

The role has ownership for health and safety and warehouse operations, flexible in the planning and execution of tasks. Self-motived, with a CI mindset, also people focus, able to support and develop team members as well supporting Warehouse Operations Manager.

• Health and safety enthusiast, promoting best practices through role-modelling and appropriate behaviour.

• Support business journey of championing H&S and promote Zero Harm culture.

• Partner with Warehouse Manager in delivering a safe working environment and develop the mechanism of an audit ready site - considering H&S and operational requirements.

• Coordinating and planning inbound activity and owning the efficiency and accuracy of receipt (dry and cased goods) in warehouse - both physically and in the ERP system.

• Ownership over the pick and preparation of sales orders process, in line with the SOP's, department KPI's and customer's requirements.

• Ownership over despatch process and safe loading of goods for transit.

• Delivery of stock accuracy KPI's through regular and mandatory stock checks, discrepancies investigation and resolution.

• Leading Customers return processing and NCR stock controls.

• Develop deeper collaboration with the Bottling Plant warehouse and Customer Operations team defining appropriate interactions between the teams.

• Support Warehouse Manager with regular reviews and evaluation of warehouse storage capacity based on customer demand vs inbound plan to avoid bottlenecks.

• Develop strong knowledge of business management system (Tropos) as well as the mobile interface for handheld devices to enable trouble shooting and the provision of solutions and results.

• Be curious - Challenge the status quo, Identify and drive improvements to processes and systems.

• Drive efficiency in daily operations to ensure full achievement of department KPI's.

• Customer focused, proactive and positive approach in dealing with daily challenges.

• Coordinating and planning of daily workload planning activity. Coaching of forklift drivers, as well as encouraging innovation and creativity.

• Lead labour planning, absence management, disciplinary and grievance processes.

• Provide motivation and direction to the team by encouraging and supporting the achievement of goals through coaching, feedback, recognition and role model the right behaviours aligned to our values.

• Support the team to plays to its strengths and develop the team in line with company values to maximise employee performance.

• Ensure team expectations are clear by defining roles, responsibilities, expected outcomes and setting SMART objectives.

• Communicate transparently, and lead the team in a way which builds morale and generates ownership.

• Demonstrate accountability as a leader/manager, a passion for diversity and inclusion and support team wellbeing in all aspects of the role and teams.

For this role we're looking for:

• Previous experience within a warehouse supervisory role, FMCG or preferably Drinks industry.

• Previous experience and in dept use of ERP system advantageous.

• Experience of working in an HMRC-regulated warehouse environment, with knowledge of excise duty requirements and bonded stock controls.

• Understanding of UK warehousing and logistics best-practice processes, systems, and ways of working along with Health & Safety legislation.

We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!