Front of House

On-site in London·Part-time·Added today (last checked 7 Nov)

WatchHouse

42 open roles

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Our summary

Salary: £14.80 an hour
Work mode: On-site, London
Contract: Part-time
Closing date: Apply by Sunday 22 November

Skills

Requirements

What we're looking for

Minimum 1 year of experience in hospitality or a similar guest-focused environment.
Strong communication and interpersonal skills, with the ability to build genuine connections with guests and positive relationships across the team.
A passion for hospitality, specialty coffee, and delivering exceptional guest experiences.
Excellent attention to detail and a commitment to maintaining high standards of quality and service.
Strong teamwork and collaboration skills, with a proactive and solution-focused approach.
The ability to perform effectively in a fast-paced environment while managing competing priorities.
Professional, reliable, and adaptable, with the flexibility to work across different service areas.
A willingness to learn, embrace feedback, and continuously develop product knowledge and specialty coffee expertise.

Pay & benefits

What you'll get

What we offer.

Hourly rate of £14.80 (Espresso Bar)
40-hour full-time contracts, daytime only with no late finishes. (Part-time roles available).
Refer a friend bonus of up to £500 when you bring great people into the team.
Employee Assistance Programme with Hospitality Action, offering confidential support whenever you need it.
Monthly pay, plus access to Stream so you can draw on part of your earned wages before payday and access exclusive discounts.
Your own Career Pathway and training plan, with best-in-class development on and off shift.
Specialty Coffee Association (SCA) training to expand your coffee knowledge and skills (role dependent).
Access to worldwide coffee competitions, win trips to origins and suppliers visit (role dependent).
Lunch provided every shift along with selected coffee and drinks (even on your days off).
Complimentary 1829 blend to take home every month.
30% off food and retail coffee in any House, any time.
A monthly team social budget (performance-based) to celebrate with your team.
Annual Core Values awards and team party.

The role

About WatchHouse.

Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand.

Our purpose is, and has always been, to evolve and elevate experiences.

Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee.

From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond.

Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language. They set one standard across all of our Houses. They shape how we work, how we grow, and how every guest feels when they walk through our doors.

Join our team and grow with us.

About the Front of House role.

The Front of House Team Member creates exceptional guest experiences by delivering warm hospitality, sharing knowledge of our coffee, food and retail offerings, and consistently upholding our brand standards that define everything we do at WatchHouse.

What you will bring.

What you'll do

What you will do.

Deliver exceptional hospitality and always create memorable guest experiences.
Provide knowledgeable recommendations on coffee, food, and retail offerings.
Serve food and drinks efficiently, upholding brand standards, policies, and operating procedures.
Maintain a clean, organised, and welcoming House.
Adapt seamlessly between counter service, floor service and other areas of the House as required.
Build genuine relationships with guests, foster a sense of community while driving positive reviews.
Collaborate effectively with others to support team success.
Always demonstrate and embody our core values of passion, drive, empathy, and diligence.

About WatchHouse

Industry: Coffee

In their own words

About the company & team

Working at WatchHouse.

We are a people-first business that celebrates diversity, insists on equality and expects inclusion. We hire for personality and individuality, value everyone's differences and stand firmly against discrimination of any kind. Every decision is based fairly on skills, abilities, performance and behaviour. We work with empathy and professionalism, communicate openly, share honest feedback and support one another to be our best.

Additional information

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