Assistant General Manager

• Salary range between £28,000 to £33,000 plus tronc (Brunch House

• 40-hour full-time contracts, daytime only with no late finishes.

• Refer a friend bonus of up to £500 when you bring great people into the team.

• Employee Assistance Programme with Hospitality Action, offering confidential support whenever you need it.

• Monthly pay, plus access to Stream so you can draw on part of your earned wages before payday and access exclusive discounts.

• Your own Career Pathway and training plan, with best-in-class development on and off shift.

• Specialty Coffee Association (SCA) training to expand your coffee knowledge and skills (role dependent).

• Access to worldwide coffee competitions, win trips to origins and suppliers visit (role dependent).

• Lunch provided every shift along with selected coffee and drinks (even on your days off).

• Complimentary 1829 blend to take home every month.

• 30% off food and retail coffee in any House, any time.

• A monthly team social budget (performance-based) to celebrate with your team.

• Annual Core Values awards and team party.

About WatchHouse.

Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand.

Our purpose is, and has always been, to evolve and elevate experiences.

Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee.

From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond.

Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language. They set one standard across all of our Houses. They shape how we work, how we grow, and how every guest feels when they walk through our doors.

Join our team and grow with us.

The Assistant House Manager supports the successful day-to-day House operations, ensuring elevated guest experiences, high service standards and efficient performance. Working closely with the House Manager, the role leads and develops the team, drives operational excellence and helps deliver commercial objectives while maintaining a positive and engaging team culture.

• Support the House Manager in leading and inspiring the team to consistently deliver the Modern Coffee experience, ensuring guest interactions reflect brand standards and core values.

• Take shared responsibility for House performance, supporting sales, profitability, operational excellence, and the overall guest experience.

• Help build a high-performing team culture through clear communication, coaching, development, and day-to-day accountability.

• Support the delivery of exceptional standards across service, quality, cleanliness, and compliance, ensuring all operational, food safety and health and safety requirements are always met.

• Contribute to commercial performance by helping manage costs, monitor KPIs, and identify opportunities to improve sales and efficiency.

• Lead by example as a visible and hands-on leader, creating a positive environment where colleagues feel supported and guests receive excellent hospitality.

• Act as a brand ambassador, helping protect and strengthen the reputation, culture, and standards of the House.

• Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction.