Team Leader - Birmingham, B3 3AY

Do you have proven security experience, strong leadership skills, and excellent communication abilities?Do you lead by example, deliver exceptional customer service, and always maintain a professional and confident presence? Are you able to stay calm, positive, and decisive when faced with challenges?

We are seeking an experienced and adaptable Security Team Leader to oversee security operations at a prominent corporate facility in the heart of Birmingham.

The successful candidate will be responsible for leading and supporting a security team, ensuring the highest standards of customer service, maintaining a clean and professional environment, and upholding robust security procedures. You will have a strong background in the security sector, demonstrate leadership and decision-making capabilities, be IT proficient, and always present a polished and professional image.

Excellent communication skills are essential, as you will act as a key point of contact for staff, visitors, and management. You will oversee ID checks, respond to and manage incidents and emergencies, and ensure your team operates in line with site and company standards.

Role: Security Team LeaderPay Rate: £16.00 per hourShift Pattern: 4 on 4 off Days and Nights - 42 hours per week

Location: Birmingham, B3 3AYRole Requirements: Valid SIA Licence

Benefits include

Cycle to work salary sacrifice scheme

Company pension scheme

Life assurance benefits

Employee referral scheme

Progression, training, and development opportunities

Additional benefits via our ReWard membership

Discounted gym membership

Discounts at major retailers and travel suppliers

Restaurant and supermarket vouchers

Cinema tickets

Access to a 24/7 free Employee Assistance Programme

Must have:

Valid SIA licence

CCTV Licence

Proven experience in a supervisory or leadership security role (minimum 1 year)

Minimum 2 years' experience within corporate security

Excellent customer service and communication skills

Professional attitude and presentation

Ability to produce clear, concise verbal and written reports

Strong organisational and multitasking skills

Ability to lead, motivate, and support a security team

Proactive and resourceful approach to problem-solving

Surveillance skills with strong attention to detail

IT literate, with the ability to operate detection systems and emergency equipment

5-year checkable work history

Main Duties

Act as the primary point of contact for staff, visitors, and contractors

Lead and support the on-site security team, ensuring compliance with procedures

Ensure visitors and callers receive clear, accurate, and professional information in person, by phone, or email

Manage and escalate incidents to management as required

Maintain a professional presence and set standards for the team

Respond to and manage emergencies effectively

Handle conflict appropriately and confidently

Ensure incident reports are completed accurately and to company standards

Oversee ID checks and access control

Maintain vigilance regarding Health & Safety risks

Work independently and make sound operational decisions

Supervise cleaning staff to ensure reception, foyer, staff areas, and boardrooms remain clean and presentable