Visitor Experience Assistant with Catering

• Deliver excellent customer service, creating a welcoming and engaging experience that encourages repeat visits and positive recommendations.
• Take customer orders, prepare and serve food and drinks efficiently, and provide information on menu items and café offerings.
• Process cash and card payments accurately, following established financial procedures.
• Undertake basic food preparation and kitchen duties, ensuring food safety, hygiene, and allergen requirements are adhered to at all times.
• Maintain high standards of cleanliness and presentation across both customer-facing and back-of-house areas, including tables, service stations, equipment, and food preparation areas.
• Monitor and support health and safety practices to ensure visitors, colleagues, and volunteers are provided with a safe, secure, and well-maintained environment.
• Contribute to the smooth day-to-day running of the café, working both independently and as part of a small team, including stock replenishment, opening and closing tasks, and routine operational duties.

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our Team

We are looking for friendly, reliable and customer focused people to join Wakefield Council's Museums & Castles team.

As a Visitor Experience Assistant, you will help us deliver a warm, welcoming and enjoyable experience for visitors working in The Keep Cafe at Pontefract Castle.

To work as part of a frontline team that is responsible for the day-to-day delivery of a high-quality Museums and Castles service within the Wakefield district, including offering excellent customer service to all of our customers and maintaining a pleasurable environment that enhances the customer experience and inspires customers to return and promote the service and its offer to others.

This role is ideal for people who enjoy working with the public and can work confidently in a busy, public facing environment. Food Hygiene training will be provided, and full guidance will be given to help you succeed in the role

Will be required to work flexibly to meet the requirements of efficient service delivery, including working at all museum and castle sites as required and working weekends and evenings

• A commitment to delivering outstanding customer service.
• Experience working in a customer-facing environment, ideally within a café, hospitality, retail, or visitor attraction setting.
• Ability to work effectively both independently and as part of a team.
• Confidence in handling cash and card transactions accurately.
• Understanding of food hygiene, cleanliness, and health and safety requirements.
• Good communication skills and a friendly, approachable manner.
• Ability to remain organised and work efficiently in a busy environment.

• A competitive salary
• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more.

If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.

Name: Stacey Clarkson-Goode

Tel: 07917 553330

E-mail: sclarksongoode@wakefield.gov.uk

Join us and make a real impact in the community. Apply today to become a valued member of our team!

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period.

To comply with Part 7 of the Immigration Act 2016 (Fluency Duty), public facing roles will be subject to the Fluency Duty.

To find out more about the benefits of working at Wakefield Council, click here.