Insurance Business Manager

SALARY: From £58,732.00 pa dependent on experience

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

We're looking for an Insurance Business Manager to take responsibility for the management and performance of a defined portfolio of products, initially focusing on our warranty products. VWFS offers a broad range of insurance and warranty products, and the portfolio managed by this role may change over time.

In this fast-paced, technical role, you'll play a key part in ensuring our products perform well and remain compliant.

• Be the product expert, using your technical knowledge to provide insight, guidance and support to colleagues across the business.
• Manage key relationships with insurers, administrators and other third-party suppliers, acting as a main point of contact, reviewing performance and driving strong service delivery.
• Lead the day-to-day management of your product portfolio, resolving queries and referrals, overseeing invoices and ensuring products and processes operate effectively.
• Own supplier contracting and commercial negotiations, working with Legal on contracts, amendments and renewals, and negotiating administration fees, insurance services and relevant risk premiums.
• Maintain strong product governance and compliance, leading product reviews, supporting committees and audits, reviewing procedures and overseeing audits of insurance partners.
• Own product reporting, forecasting and financial performance, ensuring management information is accurate, reconciling income and tracking results against plan.
• Manage portfolio budgets and financial planning, leading planning rounds and subsequent reforecasting activity.
• Champion a high-quality customer experience, using call listening, claims and complaint reviews to identify opportunities to improve customer outcomes.
• Provide clear performance and compliance updates to the Insurance management team, highlighting key activity, results, risks and priorities.
• Drive operational and process improvements with insurers and administrators to improve efficiency, control and customer outcomes.
• Manage insurance and risk-transfer arrangements, including relationships with relevant insurance partners and the Group's captive insurer, where applicable.
• Coordinate pricing reviews for VWG-funded warranty products, partnering with internal stakeholders and insurance providers to deliver appropriate pricing.
• Support product development and change, working with the Channel Manager to enhance existing products and contributing to projects and new initiatives.

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full time permanent 35 hours per week

• Experience in supplier management, contract management, management information analysis, forecasting, drafting procedures and presenting business updates to senior management.
• A CII qualification - ideally Dip CII or ACII - considered alongside relevant experience. If not already qualified to at least Dip CII level, you'll have the ambition to work towards it.
• Commercial awareness and knowledge of compliance requirements, including Consumer Duty and GDPR.
• Strong communication skills, with the ability to engage different audiences and adapt your approach.
• Effective influencing and negotiation skills, supported by good problem-solving abilities.
• Confident using Excel, PowerPoint and Word to at least an intermediate level.