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Optometrist Coordinator in Merryhill

On-site in Merryhill·Added today (last checked 4 Nov)

Vision Express

206 open roles

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Our summary

Work mode: On-site, Merryhill
Contract: Permanent
Holiday: 33 days holiday

Skills

Customer Service

Nice to have

Optical Retail

Vision Express is hiring for this role in several places. This vacancy is in Merryhill.

The role

Where customer service meets premium eyewear and medtech innovation.

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.

What you'll do

Coordinate and manage daily clinic schedules to maximise efficiency
Book and manage customer appointments confidently and accurately
Welcome customers and act as the first point of contact in-store
Support smooth handovers from the testing room to the sales floor
Support and coordinate optometrist team members throughout the day
Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience
Balance clinical coordination and customer-facing activity in a fast-paced environment

This role carries additional responsibility beyond a Retail Assistant, making it an excellent development opportunity for those looking to grow within optical retail.

What You'll Get

Free eyewear annually with immediate eligibility
Monthly bonus potential up to £180
33 days holiday, with buy/sell options
Family & friends discounts plus free eye tests
Employee wellbeing support
Opportunities to make a global impact through the OneSight Foundation
Structured development and progression opportunities within Vision Express

What We're Looking For

Highly organised with strong attention to detail
Confident, friendly and professional with excellent people skills
Emotionally intelligent and comfortable managing multiple priorities
Able to challenge and influence colleagues positively when needed
A calm, proactive communicator who keeps the customer at the centre of every decision

Experience in optical retail or a customer-focused environment is beneficial, but your mindset, confidence and ability to coordinate people and processes are what matter most.

Why Vision Express?

About Vision Express

Vision Express is an optical retailer providing eyecare and eyewear, offering eye tests, prescription glasses, sunglasses and contact lenses both online and through its store network. The company has grown from a single store in 1988 to over 590 stores in the UK, Ireland and Jersey.

Its product range spans designer and exclusive eyewear brands, contact lenses, AI glasses such as Ray-Ban Meta and Oakley Meta, and Nuance Audio hearing glasses, alongside services including advanced eye tests, OCT 3D eye scans and contact lens appointments. The company also operates manufacturing and lab functions, with around 250 colleagues in its Tech Centre and over 200 in its Store Support Centre.

Industry: Optical retail
In the UK: Ruddington, Nottingham

Good to know if you are moving

Early careers pathways include Apprenticeships, Pre-Registration Optometrist programmes and Clinical Learning in Practice (CLiP) placements.
Teams include Optometry, Stores, Manufacturing, Joint Venture Partner and Store Support Centre.

All open roles at Vision Express