UK jobs. Bigger possibilities.

Optometrist Coordinator

On-site in Westfield Stratford City·Added 16 days ago

Vision Express

202 open roles

Apply

Overview

Job details

Permanent contract
Per the ad.

Requirements

Work on-site in Westfield Stratford City
No relocation package mentioned.

Benefits

33 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.

Skills

Customer Service

The role

Where customer service meets premium eyewear and medtech innovation.

What You'll Do

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

What You'll Get

• Coordinate and manage daily clinic schedules to maximise efficiency
• Book and manage customer appointments confidently and accurately
• Welcome customers and act as the first point of contact in-store
• Support smooth handovers from the testing room to the sales floor
• Support and coordinate optometrist team members throughout the day
• Proactively identify challenges and confidently challenge colleagues to deliver the best possible customer experience
• Balance clinical coordination and customer-facing activity in a fast-paced environment

This role carries additional responsibility beyond a Retail Assistant, making it an excellent development opportunity for those looking to grow within optical retail.

What You'll Get

• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £180
• 33 days holiday, with buy/sell options
• Family & friends discounts plus free eye tests
• Employee wellbeing support
• Opportunities to make a global impact through the OneSight Foundation
• Structured development and progression opportunities within Vision Express

What We're Looking For

• Highly organised with strong attention to detail
• Confident, friendly and professional with excellent people skills
• Emotionally intelligent and comfortable managing multiple priorities
• Able to challenge and influence colleagues positively when needed
• A calm, proactive communicator who keeps the customer at the centre of every decision

Experience in optical retail or a customer-focused environment is beneficial, but your mindset, confidence and ability to coordinate people and processes are what matter most.

Why Vision Express?

About Vision Express

Vision Express is an optical retailer providing eyecare and eyewear, offering eye tests, prescription glasses, sunglasses and contact lenses both online and through its store network. The company has grown from a single store in 1988 to over 590 stores in the UK, Ireland and Jersey.

Its product range spans designer and exclusive eyewear brands, contact lenses, AI glasses such as Ray-Ban Meta and Oakley Meta, and Nuance Audio hearing glasses, alongside services including advanced eye tests, OCT 3D eye scans and contact lens appointments. The company also operates manufacturing and lab functions, with around 250 colleagues in its Tech Centre and over 200 in its Store Support Centre.

Industry: Optical retail
In the UK: Ruddington, Nottingham
Website: visionexpress.com

Good to know if you are moving

Early careers pathways include Apprenticeships, Pre-Registration Optometrist programmes and Clinical Learning in Practice (CLiP) placements.
Teams include Optometry, Stores, Manufacturing, Joint Venture Partner and Store Support Centre.

In their own words

About the company & team

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?

All open roles at Vision Express