Parts Advisor in Team Valley

Hybrid in Team Valley·Full-time·Added today (last checked 28 Oct)

Vertu Motors

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Our summary

Salary: £30,287 a year
About £2,110 a month after tax.
Work mode: Hybrid, Team Valley
Contract: Permanent, full-time hours
Closing date: Apply by Wednesday 9 December
Holiday: 25 days holiday + bank holidays

Skills

Vertu Motors is hiring for this role in several places. This vacancy is in Team Valley.

Pay & benefits

What you'll get

25 days holiday rising to 29 with length of service, plus bank holidays
Access to our online rewards platform with discounts and cashback at hundreds of retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension scheme
Enhanced maternity and paternity pay
Structured training and career progression opportunities
Hybrid working opportunities following probation and successful completion of role-related training

If your application is successful, we will complete pre-employment checks before your start date. These may include employment, address and credit history checks, as well as a criminal record and driving licence check where applicable.

This role offers a basic salary of £30,287, working 43.17 hours per week, with excellent work-life balance benefits including:

Only 1 in 3 Saturdays (8:30am - 12:30pm)
3:00pm finish every other Friday
Monday to Friday 8.30am - 5.30pm
Hybrid working available following successful completion of probation and once the required knowledge level has been achieved
Ongoing training and clear career progression opportunities

About the Role

The role

Join a growing team and build your career with one of the UK's leading motor retailers.

At Vertu, we're expanding our Parts Contact Centre team in Gateshead and are looking for an experienced Motor Trade Parts Advisor to help deliver an exceptional service to our retail customers.

What you'll do

Accurately identify and supply the correct parts to meet customer requirements
Provide advice on product availability, pricing and suitable alternatives
Process customer orders efficiently and accurately
Liaise with dealerships across the Group to ensure smooth supply and fulfilment
Identify and maximise upselling opportunities
Record and report lost sales opportunities
Promote current product offers and campaigns
Maintain a strong knowledge of parts, accessories, systems and manufacturer updates through ongoing training

About the Role

As a Parts Advisor within our Contact Centre, you'll be the first point of contact for retail customers seeking expert parts advice and support. You'll handle inbound enquiries, identify and source the correct parts and accessories, provide pricing and availability information, process orders, and liaise with dealerships across the Vertu network to ensure customers receive an outstanding service.

You'll also respond to enquiries received through our online channels and play an important role in maximising sales opportunities through excellent product knowledge and customer service.

About You

To be considered for this role, you must have previous Parts Advisor experience within the motor trade.

You will also have:

A good understanding of vehicle parts and vehicle layouts
Experience using parts catalogues and stock management systems
Strong customer service and communication skills
The ability to work efficiently in a busy, fast-paced environment
Experience with CDK (Kerridge) DMS would be advantageous

Why Join Vertu?

We are proud to invest more in our colleagues' development than any other motor retailer, providing the training, support and opportunities needed to build a long-term career.

Hiring process

4 steps3 interviewsa task to do

Initial phone call
With The recruitment team · Phone call
An initial phone call with the recruitment team to find out more about the candidate and their experience.
Online psychometric assessment
Online test · Not every role
An online psychometric assessment, dependent on role.
First Interview
First interview stage.
Second Interview
Second interview stage.
Job offer