Student Experience Officer

You will be part of a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to 'the student voice' (via student-staff committees, NSS, TellUS) to enhance the student journey from induction to graduation.

You will play a key role in supporting delivery of student experience as students progress through their programme journeys, from welcome and transition to graduation. You will set the annual schedule of key activities and lead developments to improve the student experience and you will collaborate with a range of people from a diverse set of backgrounds.

• Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with Student-Staff Committee and formal feedback mechanisms such as NSS and TellUS.
• Produce student-facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools as required.Work with the Student Experience Manager to support the delivery of student experience within the School, for example by coordinating and improving student events and community building activities.
• Work effectively to support changes to a students registration status as they progress through their programme of study.
• Support committees and working groups which may include taking minutes and producing draft agendas.
• Build, design and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives.
• Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School for short durations such as incoming study abroad periods.
• Support activities related to Extenuating Circumstances, Extensions and Learning Support Plans.
• Work collaboratively as part of a wider education and student support team, supporting the rota for the School's main student reception point, and providing cover for other members of the team as required.
• Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Educated to A Level standard (or equivalent experience)

Essential

Application

Excellent interpersonal and customer service skills with experience of responding efficiently and effectively to queries.

Essential

Interview /

Application

Ability to communicate effectively with staff and students in person and in writing

Essential

Interview / Application

Ability to deal sensitively with students and staff from a wide variety of cultures

Essential

Interview / Application

Ability to manage own workload in consultation with colleagues, and meet planned deadlines as well as unscheduled tasks

Essential

Interview /

Application

Ability to work on own initiative, recognising when to refer matters to senior colleagues

Essential

Interview / Application

Proven IT skills, with experience of working with Microsoft packages, Google packages, email and the internet

Essential

Interview / Application

Ability to analyse and solve problems with an appreciation of longer term implications

Essential

Interview / Application

Ability to manage sensitive and confidential information appropriately.

Essential

Interview / Application

Ability to work effectively within a team, developing positive relationships with others and assisting others to achieve objectives.

Essential

Interview / Application

Excellent event organisation skills, with the ability to manage events and meetings targeting internal and external stakeholders.

Essential

Interview / Application

An understanding of the education sector and of the key issues affecting higher education.

Desirable

Application

Part time - 21 hours per week

Starting from 1st December 2026

https://sheffield.ac.uk/smph

For informal enquiries about this job contact Jack Forrest, Education Manager: on jack.forrest@sheffield.ac.uk.

The selection process will take place following the closing date. This will consist of a short exercise and an interview. We plan to let candidates know if they have progressed to the selection stage following the closing date. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact the staffing team at: smph-west-staffing@sheffield.ac.uk

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).