Ecommerce Assistant

About the role

You will join the Retail Merchandising team at the Ashmolean Museum, where commercial income supports the Museum's collections, research and activities. You will help deliver an efficient and engaging online shopping experience while supporting the Museum's retail operations.

You will process online and wholesale orders, write and update accurate product listings, respond to customer enquiries and support online promotions. You will also assist with stock deliveries, records, replenishment and movement between Museum locations.

This is a permanent, full-time post, working 36.5 hours per week

The role involves regular manual handling, with training provided, and may require early starts, evenings, weekends or Bank Holidays. There is potential to work from home one day per week.

About You

You will have excellent organisational skills, attention to detail and the ability to manage competing deadlines independently.

You will bring experience of writing or maintaining ecommerce content, strong IT skills including retail systems and Microsoft Office, and a customer-focused approach to problem-solving.

You will be comfortable handling stock and enthusiastic about retail sales. Experience of Shopify and an interest in art or archaeology would be advantageous.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://www.ox.ac.uk/about/jobs/life-in-oxford

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to apply

You will be required to upload your CV and a Supporting Evidence Form using the attached template as part of your online application. Your Supporting Evidence Form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Kate Kendall, Merchandising & Ecommerce Manager, who can be contacted with enquiries relating to the role (kate.kendall@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (GMT) on Tuesday 24 November 2026. Interviews are expected during the week commencing 7 December 2026.

*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford's grade 3 salary scale.