Band 4 Medical Secretary Supervisor - General Surgery

We are looking for someone with excellent communication and organisational skills, a professional and approachable manner, and the ability to prioritise and manage a busy workload. Previous NHS or healthcare administrative experience would be advantageous.

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• *Working knowledge of medical terminology
• *Experience of working as a Medical Secretary
• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in Healthcare
• *Good Organisational skills
• *Able to use own initiative and deal with the unpredictable
• *Able to work under pressure and to multi-task
• *Able to work to deadlines
• *Experience of working in a busy environment
• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, patients and visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites

• *Ability to work under pressure and deal with stressful situations

£28,392 to £31,157 a year

We are looking for an organised, professional and compassionate Medical Secretary to join the busy Lower GI/Emergency General Surgery team. The role will include managing correspondence, arranging appointments, processing referrals, maintaining accurate patient records, preparing clinical documentation and responding to telephone and email enquiries.

You will work closely with consultants, GPs, hospitals and other healthcare professionals to ensure patients receive a smooth and efficient service.

If you are reliable, detail-focused and committed to providing an excellent service to patients and colleagues, we would love to hear from you.

Key responsibilities will include:

*Providing effective secretarial and administrative support to consultants, clinicians and the wider multidisciplinary team.

*Managing a busy workload, prioritising tasks and working to agreed deadlines.

*Typing and producing accurate clinical correspondence, reports, referrals and other documentation.

*Managing patient correspondence and ensuring information is processed and distributed promptly.

*Arranging and coordinating patient appointments, clinics and follow-up activity.

*Processing referrals and ensuring patients are appropriately progressed through their care pathway.

*Maintaining accurate and up-to-date patient records and electronic databases.

*Liaising professionally with patients, GPs, hospitals, clinical teams and other healthcare professionals.

*Responding to telephone and email enquiries, providing appropriate information and escalating queries when required.

*Monitoring waiting lists, clinic outcomes and outstanding actions to support timely patient care.

*Ensuring all work is undertaken in accordance with NHS policies, procedures, confidentiality requirements and information governance standards.

*Supporting the team with general administrative duties and service development as required.

*Working collaboratively with colleagues to provide a responsive, efficient and patient-focused service.

Full-time, Flexible working

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Trustwide

Mindelsohn Way

Birmingham

West Midlands

United Kingdom

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

28 September 2026

Agenda for change

Band 4

Permanent

304-9017199-1

Trustwide

Mindelsohn Way

Birmingham

West Midlands

United Kingdom