Receptionist/Admin Support

• *Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy office / customer care environment
• *Experience with Data inputting
• *Telephone and reception experience
• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Standard keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, service users and stakeholders
• *Ability to problem solve
• *Understand confidentiality and apply the principles in every day working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the service
• *Confident in dealing with people at all levels
• *Ability to work across the different sites when required

• *Experience working in an Occupational Health Service
• *Administrative experience

£25,272 to £25,272 a year

*Welcome patients and visitors to the department.

*Answer telephone and email enquiries professionally and efficiently.

*Book and manage appointments using electronic systems.

*Maintain accurate records and update confidential information.

*Support clinicians and administrative colleagues with a range of office duties.

*Process correspondence, reports, and documentation.

*Ensure excellent customer service is provided at all times.

*Liaise with staff and service users

*Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate

*Provide effective communication and problem solving both face to face and via telephone

*Be sympathetic and sensitive to the requirements of staff and service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary

*Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision

*Ability to recognise situations that should be referred onto the Service Manager/Office Manager/Team Leader and take prompt and appropriate action

*Managing and monitoring the Occupational Health generic e-mail address which at times contains distressing information.

*Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales

*Undertake work that has been prioritised by the Service Manager/Office Manager/Team Leader

Full-time, Flexible working

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

University Hospitals Birmingham NHS Foundation Trust

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

United Kingdom

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

02 October 2026

Agenda for change

Band 2

Permanent

304-1103825

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

United Kingdom