Discharge Coordinator

Employer information

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University College London Hospitals NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

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Job overview

We are looking for an enthusiastic discharge care coordinator who will support and coordinate discharge in different specialties and locations to improve patient care and the patient experience within the Trust. The post will play a pivotal part in ensuring there is a smooth transfer of care from UCLH to the community services. This will also offer an exciting opportunity for someone with previous healthcare experience to build upon their knowledge and experience in this innovative role.

Main duties of the job

You will work under the supervision of the registered nursing team and/or clinical leads, but will work independently in facilitating a smooth and timely discharge process for patients. This will include supporting the patient discharges from wards to create new capacity but ensuring that the continuity of care is maintained. The role also involves undertaking both routine and specially identified tasks for which the post holder has been trained and assessed as competent.

To be successful in the role, the applicants must have a keen interest in improving the patient experience of discharge planning and patient flow in the wards, and care about the continuity of the service between the acute and community setting.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Person specification

Knowledge and Qualifications

Essential criteria

• NVQ Level 3 or equivalent relevant experience / HSC Diploma level 3 Advanced / Higher apprenticeship level 3

Experience

Essential criteria

• Experience in carrying out assigned duties after discharge training
• Good standard of written and spoken English
• Working in a multidisciplinary team

Desirable criteria

• Working in a health care setting or community health setting which deals with discharge planning

Skills and Abilities

Essential criteria

• Ability to carry out administrative and clerical duties appropriate to the work area.

Communication

Essential criteria

• Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
• Able to follow instructions and complete assigned tasks.
• Able to deal with the public in person and on the phone
• Able to support and reassure patients/carers in distress
• Understands importance of maintaining confidentiality

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria

• E.g., All posts to include Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties (line managers to elaborate depending on the level of the post and to assess this essential criteria at interview)

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

Essential criteria

• Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
• Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
• Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
• Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Additional employer information

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Some administrative recruitment activities may be undertaken using automated workflow and robotic process automation technologies. These tools assist authorised staff in processing recruitment records and employment checks but do not make decisions regarding your employment.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 464.4KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 919.9KB)