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Senior Teleoperations Lead

On-site in London·Full-time·Added 3 months ago (last checked 12 Oct)

TSMG

55 open roles

Overview

Job details

  • Fixed-term contract

    Full-time.

Requirements

  • Work on-site in London

    No relocation package mentioned.

  • Have senior-level experience

    Lead-level role.

Skills

Requirements

What we're looking for

  • Previous experience leading operational teams
  • Strong communication and organizational skills
  • Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
  • Ability to work in fast-paced, technology-driven environments

Nice to have

  • Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
  • Experience managing distributed or shift-based teams
  • Technical background in engineering, operations, or industrial environments

Pay & benefits

What you'll get

  • Leadership role within a rapidly growing robotics sector
  • Opportunity to help scale next-generation robotics deployments
  • International projects and client exposure
  • Career growth opportunities across robotics and AI operations
  • Collaborative environment working alongside engineering and product teams

The role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

Operations Management

  • Monitor operational KPIs and productivity metrics
  • Ensure delivery against quality and performance targets
  • Coordinate robot deployment schedules and operational readiness
  • Manage incident escalation and resolution processes
  • Serve as the primary operational contact for internal and external stakeholders
  • Collaborate with engineering, product, and project management teams
  • Prepare operational reports and performance summaries
  • Support customer-facing robotics programs and deployments

About TSMG

Industry
Data Services
Employees
350
Headquarters
San Rafael, USA
Website
tsmg.com

In their own words

About the company & team

  • Lead and coordinate teleoperations teams across multiple shifts
  • Manage daily staffing and operational coverage
  • Support onboarding, training, and mentoring of new operators
  • Promote compliance with safety and operational procedures
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