Customer Experience Team Member

Fareham Live is a new state-of-the-art entertainment venue boasting an 800-seat concert hall and 120-seat secondary space. It opened its doors in 2024 showcasing world-class entertainment.

To provide excellent customer service and support the smooth operation of the Front of House at Fareham Live. Ensuring a welcoming environment for visitors.

To sell and promote our products/merchandise as required. Collaborate with the venue team to ensure the delivery of events, implement service standards and all housekeeping.

• Bar Service
• Food Service
• Events
• Ushering
• Provide excellent customer service to all theatre patrons.
• Support front-of-house operations as directed by the Duty Manager.
• Serve drinks and snacks adhering to licensing laws and venue policies.
• Prepare and serve hot and cold drinks, food, and snacks to a high standard.
• Follow health, safety, and food hygiene regulations.
• Operate the till and handle card transactions accurately.
• Prepare and restock the bar before and during performances.
• Keep bar and foyer areas clean, tidy, and safe at all times.
• Check tickets and assist audience members with seating.
• Provide information about performances and the facilities available.
• Monitor the auditorium during shows to ensure safety and audience comfort.
• Assist with evacuation procedures in the event of an emergency.
• Maintain cleanliness of counters, tables, and dining areas.
• Work as part of a team to ensure smooth day-to-day operations - including flexibly working across venues.

• Monthly mystery shopper reports
• Spend-per-head targets

• Experience working behind a bar desirable

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

Position Title

Customer Experience Team Member

Location

Fareham Live

Contract

Casual

Hours

Flexible

Annual Leave

Paid at 12.07% of hours worked

Salary

£12.71 per hour

Job Description

Download a full Job Description

£12.71 per hour

Location: Fareham, PO16 7DB, GB