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Junior Client Services Administrator

Hybrid in Norwich·Full-time·Added 13 days ago (last checked 7 Oct)

Titan Wealth

48 open roles

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Overview

Job details

Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Norwich for hybrid days
No relocation package mentioned.

Benefits

25 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
7.5% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.

Skills

Tahl Wealth

The role

The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.

Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It's an inspiring time to join the team!

Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.

Titan Wealth Holdings is growing, and we're building a new Client Services Administration Team in our Bristol office. We're now looking for a Junior / Entry‑Level Client Services Administrator to join the team - an ideal opportunity for someone starting their career in financial planning administration.

This role is perfect for a school leaver, graduate, or someone in their first office-based role within financial services, who is keen to learn, build experience, and progress over time.

This position is a key support role within the team - often described as a "bionic receptionist" - acting as a central admin hub that keeps everything running smoothly. You'll support our desk‑based Financial Planners and wider admin team, handling core administrative tasks and acting as a first point of contact for clients.

Over time, there are clear opportunities to progress into more senior IFA administration roles within the team.

Responsibilities

Sending Letters of Authority (LOAs) and chasing providers

Booking client meetings and managing diaries

Acting as a first point of contact for client calls and emails

Data input and maintaining accurate client and policy records

Supporting the wider admin team with overflow / overspill tasks

Assisting with client onboarding and general client administration

Using back‑office and platform systems (training provided)

About you

Some office experience (financial services preferred, but not essential)

Strong organisational skills and attention to detail

Confident communicator with a professional, client‑focused manner

Comfortable handling multiple tasks and supporting different people

Keen to learn and develop a career in financial planning / wealth management

Backgrounds that could work well include

School leavers or graduates seeking a first role in financial services

Candidates with general office or admin experience

Platform / provider backgrounds.

Customer service roles with strong admin exposure.

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Some of our benefits

- Competitive salary

- Private Medical Insurance post probation

- Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)

- 25 days Annual Leave (plus buy and sell up to 5 days)

- Office Christmas close (3-days)

- Life Assurance

- Health cash plan

- Hybrid working

- Discretionary performance related bonus

- Employee Assistance Programme

- And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.