Senior HR Manager - International

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Travel Allowance.
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

We are recruiting for a Senior HR Manager to oversee the HR function across our International Portfolio.

The role will lead the day-to-day delivery of the HR function for the international business, providing a professional, responsive and commercially focused HR service. The role provides timely advice, guidance and practical support to employees and managers, contributes to the continued development of the international HR service, and ensures that people practices are legally compliant, consistent and appropriate for each jurisdiction.

The Senior HR Manager - International will manage the International HR Officer and oversee the International HR inbox, ensuring that queries, employee relations matters and operational HR activities are prioritised, allocated and resolved promptly. The role will work in close partnership with managers to strengthen people management capability, support employees through workplace matters, improve the employee experience and help the business achieve its objectives.

The current international remit covers Ireland, Spain, Portugal, Malta, Italy, Belgium, Switzerland, Lithuania, Hungary, the United States, Canada and Brazil, with further expansion planned.

• Lead the daily operation of the international HR function, providing a reliable, professional and timely service across all current and future jurisdictions.
• Oversee the International HR inbox, ensuring queries and cases are appropriately triaged, assigned, progressed and concluded, with clear ownership and appropriate records maintained.
• Act as a key point of escalation for complex or sensitive international HR matters and ensure appropriate specialist local advice is obtained where required.
• Contribute to the development of the international HR service, including improved processes, systems, policies, templates, guidance and management information.
• Build effective relationships with employees, managers, senior leaders, clients and relevant internal and external stakeholders.
• Provide practical, commercially focused advice and hands-on support on employee relations matters, including performance management, conduct, capability, grievance, absence, sickness absence, redundancy, restructuring, organisational change and employment transfers.
• Support employees and managers through workplace issues as they arise, ensuring matters are handled promptly, fairly, sensitively and in accordance with Company procedure and the applicable local legal framework.
• Coach and collaborate with managers to improve people management capability, address concerns at an early stage, get the best from employees and promote a positive employee experience.
• Lead or support formal HR processes, including preparing correspondence, meeting documentation, outcome letters, management guidance and case records.
• Identify and manage employee relations risk, including potential employment claims, and coordinate responses, evidence, bundles and witness statements where necessary.
• Lead the HR contribution to restructures, change programmes, acquisitions and employee transfers, including TUPE where applicable or the relevant local equivalent.
• Maintain an up-to-date working knowledge of employment law and HR practice across the jurisdictions within the role's remit.
• Ensure HR advice, policies, documentation and processes reflect the legal requirements and established practice of the relevant jurisdiction, seeking qualified local legal or professional advice where appropriate.
• Raise manager awareness of employment law developments, policy requirements and good people management practice.
• Promote consistent standards while recognising that different legal, cultural and operational requirements may apply in each country.
• Maintain appropriate confidentiality, data protection standards and accurate HR records in line with Company requirements and applicable law.
• Line manage, support and develop the International HR Officer, setting clear priorities, objectives and service expectations and providing regular supervision and feedback.
• Manage team workload and capacity, ensuring effective cover, appropriate escalation and timely delivery across jurisdictions and time zones.
• Work closely with the wider People and Training team and support functions, including Learning and Development, Recruitment and Health and Safety, to provide a joined-up service to the international business.
• Partner with operational managers and senior leaders to understand business priorities and translate them into practical people plans and solutions.
• Analyse available people information and identify themes or trends relating to employee relations, recruitment, retention, absence, workforce cost and employee experience.
• Use insight from cases, feedback and business activity to recommend and implement preventative or corrective action.
• Review, simplify and improve HR systems, processes and documentation so they remain practical, scalable and fit for an expanding international business.
• Lead or contribute to international HR projects and support the delivery of HR-related manager training where required.
• Support the oversight and coordination of mandatory training requirements where this falls within the international HR remit, working with relevant subject-matter leads.
• Attend International senior meetings and deputize for the Director of HR in International Board Meetings as required.
• Undertake reasonable travel, including international travel, as required by the role.
• Work flexibly across different time zones; occasional unsociable hours may be required.
• Carry out any other duties consistent with the scope and seniority of the role, as requested by the Director of People & Training.

Contract: Full Time, Permanent Salary: £ 64,000 per annum Hours: 40 per week

This role may require regular travel within Europe and to other international locations, together with occasional work outside normal UK business hours to support colleagues and operations in different time zones.